Pathmaprem Sundrasamy

-Responsible in managing a Duty Free & Merchandise SKUs for Group level.
-Manage stock from aging and ensure depletion are put in place with product owner.
-Facilitate meeting with sales teams to valid forecasts over and above core business.
-Support internal customer service inquiries to update on take up rate.
-Identify current and potential product shortages, develop and execute recovery, advise interested parties of status and recovery plans.
-Maintain and update master files (items, vendors, etc).
-Constant interaction with sales and assessment of demand requirements. Reflect changes in SKU level forecasts.
-Coordinate SKU level unit forecasts with agreed to product category revenue expectations.
-Provide reports and requested information to management as needed.
-Working with all regions and driving zero out of stock.
-Analyse and troubleshoot demand related issues in a timely and accurate manner.
-Develop routine and ad-hoc demand related reports for management.

-Managing overall inventory accuracy.
-Managing inventory worth MYR10million stock value.
-Oversee end to end process from orders pick and pack to orders fulfillment.
-Liason between business and warehouse to achieve KPIs.
-Monitoring Warehouse Management System (WMS) for stock movements, inventory reconciliation, inventory forecasting.
-Manage to reduce 25% discrepancy in inventory management.
-Implementation of new effective work flow for warehouse to achieve performance improvement in work quality.

• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Onboarded new temps by entering employee information into systems.
• Prepared variety of different written communications, reports and documents.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Identified issues, analyzed information and provided solutions to problems.

• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
• Established objectives to offer team members clear roadmap to help company achieve overall goals.
• Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.