Microsoft Office
PANNIR SELVAM
Batu Caves, Selangor
Summary
Proactive Data Processing professional with experience working with various data platforms and industries. Reliable and dedicated processor willing to work to complete assigned tasks within deadlines. History of working in fast-paced environments, providing optimum customer support.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Data Processing Officer
MY E.G. Services Berhad
Selangor
11.2020 - 10.2022
- Quickly learned new processes and systems and kept current with procedural enhancements.
- Assisted team by compiling internal reporting data.
- Clearly communicated entry status via email or phone with other departments.
- To be the primary responsible person for processing company documentation and appointed personnel for entire deliverables of Foreign Worker PL (KS).
- To assist and manage incoming cases for a document as well a data acquisition.
- To communicate and brief the document sender on the overall procedures of company profile acceptances.
- To be responsible for end-to-end processing of the PL (KS) Work Permit-related documents upon assigned Company/ ROC.
- To preserve confidentiality and adhere to Myeg rules & regulations.
- Performed in-depth data validation on data from various suppliers across the world.
- Worked to assess the company's needs and resolve issues with the use of data.
- Merged data with existing data sets, careful to keep old data sets and documentation.
Admission Support
Asian Institute of Chartered Bankers (AICB)
Kuala Lumpur
10.2018 - 06.2020
- To assist in the admissions-related activities of the Institute in accordance with the admissions policies, procedures, and processes, for both international and local applications.
- To administer the processing of both international and local application forms and validation of entry requirements based on the Institute-approved admissions standards.
- To process applications for credit transfer/module exemption and coordinate with relevant stakeholders to obtain confirmation to be updated accurately into the admission management online system as well as to be communicated accordingly to applicants within the set turnaround time.
- To respond to all inquiries in a timely & positive manner via a variety of communication methods: email, telephone, letter, and in person.
- To provide support in relation to the enrollment process, and update and follow up with candidates.
- To keep track of the candidate and conduct relevant research and attend an external meeting that is relevant to recruitment as required.
- Review and accept required admission paperwork and documentation, such as high school transcripts, Various test scores, and other forms to perform other duties as assigned.
- Made copies, faxed documents, and provided optimal administrative support to employees.
- Resolved problems, improved operations and provided exceptional service.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Consulting Services
Shopee
Kuala Lumpur
08.2018 - 09.2018
- Performed supplier risk evaluations and supported regulatory inspections.
- Categorize and place the listings into eight categories based on the product type.
- Documents content management processes and policies and works on their continuous improvement.
- Support pricing-related tasks including price checks, promotion creation, etc.
- Work with the Customer Support teams and Business Development teams to handle listing inquiries and troubleshoot listing-related issues.
Partner Support Associate
Lazada Group
Kuala Lumpur
07.2017 - 06.2018
- Collaborated with team members to achieve target results.
- Work closely with other teams to resolve or escalate difficult situations and respond to inbound emails from partner users within 1 business day.
- The Support Associate demonstrates end-to-end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.
- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channels including improvement suggestions.
Admin Operation Assistant
Casa Residency Condominium KL
Kuala Lumpur
01.2017 - 06.2017
- Assisting the Manager with operational issues.
- Scheduling meetings and team-building sessions as required.
- Promptly answering the questions of staff and other stakeholders.
- Providing excellent customer service and maintaining relationships with vendors.
- Preparing and filing forms and other documents.
- Assisting with recruitment and onboarding processes.
- Taking inventory and ordering office supplies as needed.
- Analyzing all operations and forwarding suggestions for improvement to the Manager.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Content Administration
Lazada Group
Kuala Lumpur
03.2016 - 11.2016
- Responsible for the setup and execution of Multichannel products, pricing, and Customer Service issues.
- Provide necessary support for Multichannel initiatives that impact online products.
- Collaborate with Content Integrator to ensure items are physically available and product/pricing/promotional info is accurate.
- Manage 3rd party drop ship network including the implementation of drop shippers and managing the ongoing operational needs of the program.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Increased customer satisfaction by resolving issues.
Supervisor
Parkson Group
Selangor
01.2012 - 12.2015
- Coordinate and supervise department activities to achieve desired objectives.
- Review and revise workflow to improve operational efficiency.
- Identify areas of improvement and concerns to the Department Manager.
- Monitor the daily activities of department staff and provide guidance whenever needed.
- Address employee grievances and maintain a positive and safe working environment for employees.
- Develop best practices to ensure quality and productivity.
- Determine resource requirements and perform resource allocations to execute assigned work on time.
- Maintain department records and generate routine and ad-hoc reports for management as requested.
- Ensure department staff follow standard operation procedures, and follow and enforce company policies and procedures.
- Maintain the time sheets of employees and approve leaves for employees as needed.
Retail Sales Assistant
Parkson Group
Selangor
10.2010 - 06.2011
- Organize sales presentations and ensure that all sales presentation materials are prepared prior to deadlines.
- Contact customers to answer basic procedural questions or to gauge their level of satisfaction with the company.
- Collaborate with the sales staff to monitor active purchase orders and make sure that orders are completed on time.
- Report any inventory or service issues to management and the appropriate Account Manager immediately.
Education
Associate of Arts - Certificates in Animation 3D
Selayang Community College
Selangor, Malaysia 07.2011 - 12.2011
High School Diploma -
SMK Kepong
Kuala Lumpur, Malaysia 01.2006 - 12.2010
Skills
Computer Skills
undefinedSoftware
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Additional Information
References available upon request
Timeline
Data Processing Officer
MY E.G. Services Berhad
11.2020 - 10.2022
Admission Support
Asian Institute of Chartered Bankers (AICB)
10.2018 - 06.2020
Consulting Services
Shopee
08.2018 - 09.2018
Partner Support Associate
Lazada Group
07.2017 - 06.2018
Admin Operation Assistant
Casa Residency Condominium KL
01.2017 - 06.2017
Content Administration
Lazada Group
03.2016 - 11.2016
Supervisor
Parkson Group
01.2012 - 12.2015
Associate of Arts - Certificates in Animation 3D
Selayang Community College
07.2011 - 12.2011
Retail Sales Assistant
Parkson Group
10.2010 - 06.2011
High School Diploma -
SMK Kepong
01.2006 - 12.2010
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