YANICE LIM

Purchasing:

• Managed purchase orders from initiation to closure, ensuring accuracy and adherence to established policies and procedures.
• Maintained high levels of accuracy in managing purchase orders, invoices, and shipping documentation for audit purposes.
• Streamlined purchasing processes by implementing efficient procurement strategies, resulting in cost savings.
• Manage reject/ Defect/ return cargo to vendor.
• Maintain good and professional relationships with all key suppliers or vendors.

Shipping& Logistics:

• Enhanced customer satisfaction with timely and accurate order fulfillment coordination.
• Reduced transportation costs by negotiating reasonable price with carriers and vendors.
• Liaise with vendor , appointed forwarder/ transporter and 3PL warehouse on inbound shipment arrangement.
• Partnered with customs brokers to expedite import/export processes (K8, K1, K9, K2) while adhering to regulatory requirements.
• Monitored shipment status to proactively resolve issues before impacting delivery timelines or customer satisfaction levels.
• Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
• Verify forwarder invoice for payment processing.

Warehousing & inventories Management:

• Manage 3PL warehouse to ensure stock accuracy and service level are maintained.
• Manage inventory and document movement.

Reporting:

• Prepare end month closing report to forecast the delivery date of stock.
• Prepare the monthly warehouse reconcile report to ensure no discrepancy.

• Handle customer spare parts inquiries, key in sales order, issue invoice, arrange delivery till customer doorstep (via courier, air or sea shipment).
• Ensure stock is sufficient to supply and have proper planning towards stock replenishment.
• Liaise with the principal or supplier pertaining to all the matter of spare parts.
• Liaise with freight forwarders for import or export shipment from request of quotation, custom declaration till delivery to customer’s premises.
• Liaise with the account department to remit payment to supplier or vendors.
• Support branches in any matter related to product issues.
• Assist sales to provide quotation to customers when necessary.

• the entire sales and marketing activities which include servicing the existing customer (hypermarket/ supermarket/ chain store & small retailers) and obtaining the sales order to meet the sales target.
• Expedite the resolution of customer problems and complaints to maximize satisfaction.
• Answering enquiries, introducing new products and offering advice to customers.
• Communicate with the merchandiser to understand the problem facing them and suggest solution so as to solve the problem and increase the sales order.

• Handle customer calls to assist with theirs enquiries pertaining to their export and import shipments
• Managing and meeting customer satisfaction by providing efficient customer service including handling and follow up on enquiries & complaints
• Assist customers in any issue related to the Bill of Lading or booking status such as BL amendment and booking revision.
• Liaise internally with marketing for extra space requests or any special service request as well as with a destination agent to solve customer shipment issue.

• To manage, monitor and coordinate all activities pertaining to export shipments which include liaise with destination agent, principal and other relevant parties.
• Liaise with principal/ Head office/ Regional Head office especially in freight clarification and obtain rate for the off tender shipment which is not under tender nomination in order to offer to local Corporate Customer.
• Liaise with Head Quarter/ Line Manager to obtain space protection as according forecast given by corporate account.
• To attend to any complaints from corporate account and provide solutions to minimize the complaints.
• Working closely with principal, superior, internal department, transshipment agent, destination agent to solve the issue pertaining corporate account shipment.
• Liaise with the import department to assist corporate customer to solve their issue which is related to import shipments.
• Coordinate with transshipment agent and destination agent to ensure corporate accounts’ shipment to have priority in loading at transshipment port and priority discharge at destination.
• Book shipment for customers and release booking confirmation to customers.

Training & Development

• Planning, executing, annual training activity for distributors.
• Sourcing and liaising with trainers.
• Maintain and analyze training records to monitor the effectiveness of training program.

Marketing

• Work closely with distributors, internal department or branches to promote company event to achieve corporate targets and enhance organization’s branding.
• Liaison with designers, coordinating with suppliers on design & artwork for printed materials & marketing collaterals.
• Ensure achieve recruitments and sponsorship from the training programs or events.

Event Management

• Planning, organizing, promoting and executing of company events like as program director of motivational talk which up to 1600 participants, leadership training programs, seminars recognition etc within specified time and budget.
• Provide on-ground support to all company events especially training programs and sales related events like carnival, road show and new product launching as well.
• Liaise with internal departments and external suppliers for event related needs.
• Handling logistic arrangement which related to event need.