Onira Bin Sarif
Customer Service Executive
Johor Bahru,01
Summary
A versatile Customer Service Executive with 10 years of comprehensive experience planning and monitoring program execution in both heavy and light industries. Well-versed in creating and managing program budgets and identifying and addressing problems and potential risks. Self-assured team builder possessing outstanding organizational and analytical abilities. Thorough knowledge of performance evaluation and change management principles paired with proficiency in Microsoft, Movex & SAP software system.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Program Executive (Customer Service)
GES (Venture) Manufacturing Service Sdn Bhd
08.2022 - Current
- Lead processing of 30 customer orders per week, arranging 50 shipments per week, preparing shipping documents, and ensuring all PO accuracy before entry into SAP system.
- Establish shipment schedule, constantly monitored shipment and pricing records and conduct professional analysis for build timeline to meet customer’s expectation. Increase quality by 30%
- Review10 documents to ensure accuracy of all information and executed other key tasks as assigned by managers. Increase customer satisfaction by 50%.
- Meet with stakeholders to discuss program status and goals.
- Maintain and update project related documents.
Service Advisor
Cummins Sales & Service Sdn Bhd
08.2019 - 08.2022
- Performed to 20 customer requests per day, offering excellent support and tailored recommendations to address needs.
- Established additional services to customers in order to meet upsell goals to gain more than 100% target.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Performed service specials, completion times, and service expenses to provide exemplary customer service.
- Documented problems and corrective actions to maintain records.
Service Engineer
Cummins Sales & Service Pte Ltd
11.2017 - 08.2019
- Provided technical documents, including Service report, Technical report, Failure Analysis report and Inspection report.
- Provided technical support over 3 jobs a day to troubleshoot, repair and maintain operational efficiencies in mechanical, and electrical systems.
- Managed maintenance data records and tracked operating information for onsite reference.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer. Gained 0 complaints.
- Performed onsite installation, modification and maintenance of systems and equipment.
Freelancer
N/A
07.2017 - 10.2017
- Provided technical support, reporting review, administration work & translating English-Japanese documents
- Collaborated with 20 clients to define project requirements and deliverables.
- Generated 50 reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
Senior Service Engineer
SCREEN SPE Singapore Pte Pld
04.2016 - 07.2017
- Leaded Japanese-English translator between Japan HQ and local branch via email/phone and for documentation. Increased teamwork and quality by 50%.
- Performed industry tests and evaluations of performance in order to collect data and optimize equipment.
- Scheduled and implemented maintenance activities for equipment.
- Oversaw startup planning and implementation in Singapore & Taiwan.
- Visited customer locations to assess equipment functioning and develop repair plans.
- Diagnosed and resolved machine operation variations and equipment problems.
Assistant Commissioning Engineer
Nabtesco Marine Asia Pacific Pte Ltd
10.2014 - 03.2016
- Participated and assisted commissioning of propulsion control system (for Kawasaki Heavy Industry) project in Sarawak & Vietnam.
- Leaded Japanese-English translator between Japan HQ and local branch via email/phone and for documentation. Increased teamwork and quality by 50%.
- Analyzed, troubleshooting software problems and communicated possible solutions with development team.
- Coordinated with technical liaisons and construction team members to address technical issues for meeting project requirements. Increased jobs' lead-time to 50%.
- Reviewed proposed work orders to confirm jobs followed scope of services and budget. Saved cost by 10%.
Assistant Service Engineer
Daikai Engineering Pte Ltd
05.2013 - 10.2014
- Investigated and corrected mechanical problems with machinery.
- Leaded Japanese-English translator between Japan HQ and local branch via email/phone and for documentation. Increased teamwork and quality by 50%.
- Dismantled defective machines and equipment and installed new or repaired parts.
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
- Diagnosed and resolved machine operation variations and equipment problems.
Education
Bachelor of Science - Applied Chemistry Engineering
University of Toyama
Japan 04.2009 - 01.2013
Associate of Science - Science, Technology, And Society
Universiti Malaya’s Ambang Asuhan Jepun (AAJ)
Kuala Lumpur 04.2007 - 01.2008
Skills
Microsoft office: Word and Excel
undefinedPersonal Information
- Date of Birth: 07/06/89
- Nationality: Malaysian
- Marital Status: Married
References
- OMARA BIN SARIF, Omara2808@gmail.com, Business Development Manager, MMHE Pte Ltd
- WAN HARRIS AMIR, Harriswmn@gmail.com, Project Leader, Technip FMC (Malaysia) Pte Ltd
Timeline
Program Executive (Customer Service)
GES (Venture) Manufacturing Service Sdn Bhd
08.2022 - Current
Service Advisor
Cummins Sales & Service Sdn Bhd
08.2019 - 08.2022
Service Engineer
Cummins Sales & Service Pte Ltd
11.2017 - 08.2019
Freelancer
N/A
07.2017 - 10.2017
Senior Service Engineer
SCREEN SPE Singapore Pte Pld
04.2016 - 07.2017
Assistant Commissioning Engineer
Nabtesco Marine Asia Pacific Pte Ltd
10.2014 - 03.2016
Assistant Service Engineer
Daikai Engineering Pte Ltd
05.2013 - 10.2014
Bachelor of Science - Applied Chemistry Engineering
University of Toyama
04.2009 - 01.2013
Associate of Science - Science, Technology, And Society
Universiti Malaya’s Ambang Asuhan Jepun (AAJ)
04.2007 - 01.2008
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