Liyana Joha
Program Executive
Johor Bahru
Summary
Accomplished Program Executive with a proven track record at GES Manufacturing Services, enhancing program efficiency and P&L management. Expert in logistics and supply chain management, leveraging advanced SAP knowledge and exceptional customer service skills. Achieved significant cost reductions and exceeded annual revenue targets through strategic negotiations and process optimizations.
Overview
6
6
years of professional experience
Work History
Program Executive
GES Manufacturing Services (M) Sdn Bhd
2019.12 - Current
- Improved program efficiency by streamlining processes and implementing best practices.
- P&L Management:
Responsible for managing revenue. Ensure timely claiming and recovery of significant purchase price variances (PPVs). - Demand Management:
Monitor forecast accuracy and align with customer expectations.
Prepare and analyze Waterfall charts, ensuring alignment with customer needs.
Track forecast consolidation and loading processes.
Work with customers on backlog recovery to avoid excessive inventory. - Fulfillment Management:
Report on-time delivery (OTD) metrics and discuss with customers.
Escalate missed output issues to management. - Inventory Management:
Manage excess and obsolete inventory. Clear aging components and finished goods monthly. - CTB (Cross-Functional Team) Management:
Conduct regular meetings with customers.
Escalate shortages and prepare shortage reports.
Propose Spot Buys to improve inventory situations.
Prepare Pull Plans and Buffer Reports aligned with customer needs.
Shipping CUM Admin Executive
Yeh Brothers Malaysia Sdn Bhd
2018.12 - 2019.11
- Preparing Shipments:
Ensure packing goods securely for transport, labeling packages correctly, and ensuring all necessary documentation (such as shipping labels, invoices, customs forms) is completed accurately.
Coordinating with various departments within the organization (such as warehouse, sales, and customer service) to ensure timely and accurate shipment of orders. - Tracking and Monitoring:
Monitoring shipments to ensure they reach their destination on time, and updating customers on shipment status as needed. - Ensuring shipments comply with local and international shipping regulations, including customs requirements and hazardous materials regulations if applicable.
- Customer Service: Providing excellent customer service by addressing inquiries related to shipping, tracking orders, and handling any customer concerns or complaints related to shipments.
- Cost Management: Monitoring shipping costs and seeking opportunities to optimize shipping processes to reduce costs while maintaining service levels.
- Negotiated contracts with carriers and logistics providers to reduce costs while maintaining service levels.
Marketing Executive
Avis Pioneer Logistics Sdn Bhd
2018.02 - 2018.08
- Developed and executed sales strategies to achieve annual revenue targets in the logistics and supply chain sector
- Negotiated contracts and pricing agreements with clients, ensuring profitability and customer satisfaction.
- Collaborated with operations teams to ensure smooth implementation and delivery of services to clients.
Education
Degree of Bachelor of Industrial Logistics (Hons)
Universiti Kuala Lumpur
Pasir Gudang, Johor, Malaysia02.2018
Skills
- Proficient In Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Advanced Knowledge Of Logistics And Supply Chain Management Software (SAP)
- Logistics Management
- Program Management
- Customer Service
Accomplishments
- Finalist - Final Year Project Event (Thesis Writing Competition)
- Gold Medal For State Level Social Entrepreneurship Program (Duta Jauhar
- Prime Minister Award - Volunteer Malaysia Award
- Active and some winning award for Debate Competition (Uni and Highschool Level)
Timeline
Program Executive
GES Manufacturing Services (M) Sdn Bhd
2019.12 - Current
Shipping CUM Admin Executive
Yeh Brothers Malaysia Sdn Bhd
2018.12 - 2019.11
Marketing Executive
Avis Pioneer Logistics Sdn Bhd
2018.02 - 2018.08
Degree of Bachelor of Industrial Logistics (Hons)
Universiti Kuala Lumpur
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