Ong Khai Wen
Bayan Lepas, Penang
Summary
Seasoned pharmacist with 5 years of expertise in patient service, customer relations, and sales management. Proven success in overseeing pharmacy operations, optimizing inventories, and driving sales growth. Committed to delivering personalized service, fostering customer loyalty, and ensuring operational efficiency.
Overview
5
5
years of professional experience
Work History
Branch Manager | Pharmacist
Georgetown Pharmacy
06.2022 - Current
- Fostered high-performing team via focused recruitment, training, and performance management.
- Led team to achieve annual sales targets (Blue Ocean) for 2 consecutive years.
- Increased branch profitability through cost-saving measures, streamlined operational processes, and enhanced inventory management.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Pharmacist
Georgetown Pharmacy
09.2021 - 06.2022
- Improved patient outcomes by providing comprehensive targeted medication therapy management and counseling.
- Established long term relationship with customers. Ensuring follow ups of at least 5 customers per week.
- Worked as preceptor to provide practice-based instruction to students at pharmacy practice sites.
Clinical Pharmacist
MOH
11.2018 - 08.2021
- Enhanced clinical pharmacy services by developing and implementing evidence-based protocols and guidelines.
- Collaborated with interdisciplinary healthcare teams to optimize patient care and improve treatment outcomes.
- Streamlined medication reconciliation process, reducing errors and enhancing patient safety; co-founded a drive-thru medicine program in the clinic.
Education
B. Pharm (HONS) - Pharmacy
AIMST UNIVERSITY
Kedah, Malaysia08.2018
Skills
- Customer Service
- Financial Oversight
- Sales Professional
- Work Prioritization
- Branch Operations Management
- Process Improvement
Languages
English, Chinese (Mandarin), Malay
Native language
Timeline
Branch Manager | Pharmacist
Georgetown Pharmacy
06.2022 - Current
Pharmacist
Georgetown Pharmacy
09.2021 - 06.2022
Clinical Pharmacist
MOH
11.2018 - 08.2021
B. Pharm (HONS) - Pharmacy
AIMST UNIVERSITY
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