NURUL NADIAH HUZAINI
Deposit Marketing Executive
Subang Jaya, Selangor
Summary
Marketing Executive skilled in creating and implementing digital strategies, increasing brand awareness and developing customer-centric communications initiatives. Successfully collaborates with Deposit and Cash Management department to deliver marketing design and digital requirements. An intermediate level marketing position tends to gain more knowledge and experience in order to explore new career path and practice theoretical knowledge.
Overview
7
7
years of professional experience
Work History
Deposit Marketing Executive
Bank Islam Malaysia Berhad
01.2019 - Current
- Plan and implement marketing campaigns and activities to promote Retail Banking Products such as Deposit, Bancatakaful, Bank Islam Credit Card and other related retail products and services.
- Responsible to reach new client meanwhile retain and increase Deposit Growth for existing client.
- Actively participate in sales and promotional activities arranged by Regional Office / Head Office.
- Identified target audiences and devised campaigns to match target demographics and optimize results.
- Launched marketing activities for new product lines and market penetration.
- Planned and executed events and marketing programs to increase qualified leads.
- Preserved brand integrity by monitoring consistency and quality of marketing content.
- Communicated marketing strategy and campaign performance to verify alignment with corporate sales objectives.
- Timely prepare reports on sales and marketing activities to Supervisor.
- Any other assignment assigned by superior from time to time as per business requirement.
Pekerja Sambilan Harian (PSH)
Kementerian Pendidikan Malaysia
09.2018 - 11.2018
- Resolved problems, improved operations and provided exceptional service.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Applied effective time management techniques to meet tight deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Assistant
Andorra Women And Children Hospital
01.2018 - 07.2018
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered customer questions about product availability and shipment times.
- Managed 50 incoming calls each day with utmost professionalism and knowledgeable service.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with other departments to guarantee customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Utilized problem-solving skills to address customer queries and complaints.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Marketing Trainee
Express Rail Link Sdn Bhd (ERL)
08.2017 - 11.2017
- Participated in brainstorming sessions to generate creative ideas for campaigns.
- Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
- Created and implemented customer loyalty programs to increase customer retention and loyalty.
- Developed questionnaires and facilitated focus group discussions.
- Implemented digital marketing techniques to enhance customer experience and increase customer engagement.
- Created and launched campaigns across digital and traditional channels to drive sales.
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
- Created and distributed surveys for data collection and analysis.
- Identified appropriate marketing channels and target customers for campaigns.
Education
BBA - Marketing
Universiti Teknologi Mara (UiTM)
Puncak Alam, Selangor 04.2001 -
Diploma of Business Management of Transportation -
Universiti Teknologi Mara (UiTM)
Pasir Gudang, Johor 04.2001 -
Sijil Pencapaian Malaysia (SPM) -
SMK Seri Serdang
Serdang, Selangor 04.2001 -
Skills
Campaign Planning
Accomplishments
- Bank Islam Malaysia Berhad
- Kementerian Pendidikan Malaysia
Name : Pn. Ummi Natrah Binti Md. Ali
H/P no. : 019-4882006
Name : Tn. Hj. Arifuddin
H/P no. : 012-9870119
Timeline
Deposit Marketing Executive
Bank Islam Malaysia Berhad
01.2019 - Current
Pekerja Sambilan Harian (PSH)
Kementerian Pendidikan Malaysia
09.2018 - 11.2018
Customer Service Assistant
Andorra Women And Children Hospital
01.2018 - 07.2018
Marketing Trainee
Express Rail Link Sdn Bhd (ERL)
08.2017 - 11.2017
BBA - Marketing
Universiti Teknologi Mara (UiTM)
04.2001 -
Diploma of Business Management of Transportation -
Universiti Teknologi Mara (UiTM)
04.2001 -
Sijil Pencapaian Malaysia (SPM) -
SMK Seri Serdang
04.2001 -
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