NUR AQILAH BINTI NOR AZMAN
PUTRAJAYA,PUTRAJAYA
Summary
Results-driven banking professional with 17 years of experience in the financial industry at Bank Islam Malaysia Berhad, including 11 years as a Branch Service Manager. Highly skilled in multitasking, ensuring efficient branch operations while delivering excellent customer service with minimal escalations. Responsible and detail-oriented, with a strong commitment to teamwork and staff compliance with management guidelines. Adaptable and dedicated to continuous process improvement.
Overview
16
16
years of professional experience
Work History
Regional Operations Officer
Bank Islam Malaysia Berhad
07.2021 - Current
- Coordinated efforts among various departments to ensure seamless execution of daily operations across all locations within the region.
- Oversaw facility maintenance and safety protocols, ensuring a secure work environment for employees in the region.
- Increased employee satisfaction with the implementation of advanced training programs and professional development opportunities.
- Implemented data-driven decision-making processes for better strategic planning and overall performance improvement.
- Successfully managed crisis situations; swiftly resolving issues with minimal disruption to business continuity.
- Conducted regular audits to identify compliance issues or areas requiring attention; implemented corrective actions accordingly.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Developed processes to save on costs and prevent losses.
- Reported issues to higher management with great detail.
BRANCH SERVICE MANAGER
BANK ISLAM MALAYSIA BERHAD
12.2015 - 07.2021
- Cross-sold products such as consumer loans by listening to customers and understanding needs and taught staff to implement similar processes in every interaction.
- Helped customers effectively navigate bank technology such as kiosks and mobile access to reduce common questions and unprofitable interactions.
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
- Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
- Oversaw daily branch preparations to consistently open on-time and maintain readiness to serve customers' needs.
- Coached staff to improve efficiency and revenue with more effective procedures and approaches.
- Trained staff in bank products, operations procedures and successful sales strategies.
- Managed branch vault and cash supply to keep appropriate level of currency on hand.
- Optimized staff scheduling to ensure adequate coverage during peak hours and reduced overtime expenses.
- Facilitated problem-solving sessions among team members, empowering them to address challenges independently as they arose.
BRANCH OPERATION MANAGER
BANK ISLAM MALAYSIA BERHAD
08.2011 - 12.2015
ASSISTANT MANAGER
BANK ISLAM MALAYSIA BERHAD
02.2009 - 08.2011
Education
SIJIL PELAJARAN MALAYSIA - undefined
SEKOLAH MENENGAH KEBANGSAAN PENANTI
BUTTERWORTHDIPLOMA IN BUSINESS STUDIES - MAJOR IN INSURANCE
UNIVERSITI TEKNOLOGI MALAYSIA (UITM)
JENGKABACHELOR'S DEGREE IN BUSINESS MANAGEMENT (HONS) - MAJOR IN INSURANCE
UNIVERSITI TEKNOLOGI MALAYSIA (UITM)
SHAH ALAMSkills
Performance tracking proficiency
Skills
FLUENT, FAIR, FAIR, BRANCH OPERATION AWARD 2013, THE BEST BRANCH FOR CENTRAL REGION, PUTRA HEIGHT BRANCH, AUDIT RATING 2012, GOOD RATING, PUTRA HEIGHTS BRANCH
Timeline
Regional Operations Officer
Bank Islam Malaysia Berhad
07.2021 - Current
BRANCH SERVICE MANAGER
BANK ISLAM MALAYSIA BERHAD
12.2015 - 07.2021
BRANCH OPERATION MANAGER
BANK ISLAM MALAYSIA BERHAD
08.2011 - 12.2015
ASSISTANT MANAGER
BANK ISLAM MALAYSIA BERHAD
02.2009 - 08.2011
SIJIL PELAJARAN MALAYSIA - undefined
SEKOLAH MENENGAH KEBANGSAAN PENANTI
DIPLOMA IN BUSINESS STUDIES - MAJOR IN INSURANCE
UNIVERSITI TEKNOLOGI MALAYSIA (UITM)
BACHELOR'S DEGREE IN BUSINESS MANAGEMENT (HONS) - MAJOR IN INSURANCE
UNIVERSITI TEKNOLOGI MALAYSIA (UITM)
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