NURUL NADIA ABDUL HADI
NEGERI SEMBILAN
Summary
Proficient Sales Coordinator skilled in customer relationship management and order processing. Builds strong client relationships that drive loyalty and satisfaction. Coordinates sales activities and ensures effective communication across teams. Manages customer queries and delivers timely solutions. Supports sales teams and enhances processes to maximise efficiency.
Overview
14
14
years of professional experience
Work History
Sales Coordinator
CTC TITANIUM SDN BHD
NEGERI SEMBILAN, MALAYSIA
08.2022 - 08.2026
- Developed and maintained strong relationships with key clients to foster loyalty and repeat business.
- Managed customer queries and complaints, offering solutions that enhanced client satisfaction.
- Reported on sales progress and identified requirements to achieve monthly targets.
- Coordinated daily sales activities, managing schedules and delegating tasks to team members for efficiency.
- Supported external sales team updating SQL and helping sales activities by proactively calling customers.
- Processed customer orders from initial contact to completion, updating SQL systems with sales data.
- Performed administrative tasks, including processing sales orders and issuing invoices.
- Collaborated with the finance department to track payments and manage sales-related expenses.
- Monitored inventory levels, placing orders as necessary to prevent stock shortages.
- Established pricing and delivery terms based on current market trends and costs.
- Coordinated with design, project management and production teams to deliver timely support to planned campaigns.
- Liaised with suppliers and logistics companies to guarantee timely delivery of stock to customers.
- Processed customer orders from initial contact to completion, updating SQL systems with sales data.
Supervisor
SING CHUAN AIK TRASNPORT SDN BHD
NEGERI SEMBILAN, MALAYSIA
05.2015 - 08.2022
- Managed shift rotas and holiday schedules, maintaining optimal staffing levels at all times.
- Assisted in the recruitment and training of new staff members, building a strong, efficient team.
- Reviewed and updated safety protocols, minimising risk of accidents in the workplace.
- Maintained workplace safety by observing occupational and environmental health requirements.
- Maintained high standards of cleanliness and organisation in the workplace.
Administrative Assistant
FUELLER LOGISTIC (KL) SDN BHDDEC
SELANGOR, MALAYSIA
12.2012 - 03.2014
- Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
- Maintained comprehensive filing systems, both digital and paper-based, for easy retrieval of documents.
- Monitored office supplies inventory, placing orders to avoid shortages and maintain operational flow.
- Managed confidential information with discretion, upholding data protection standards.
- Processed expense claims and invoices, ensuring accurate financial records and timely payments.
- Developed and implemented new administrative systems, improving efficiency and productivity across the team.
- Assisted office operations by performing clerical tasks as needed.
- Handled photocopying documents, updating files and faxing communications for staff.
- Scanned new documentation into system and classified data using standard codes.
Education
Diploma of Higher Education - DIPLOMA IN CIVIL ENGINEERING
POLITEKNIK PORT DICKSON
NEGERI SEMBILAN, MALAYSIA01-2012
Certificate of Higher Education - CERTIFICATE IN CIVIL ENGINEERING
POLITEKNIK PORT DICKSON
NEGERI SEMBILAN, MALAYSIA01-2010
Skills
- Order fulfilment
- SQL management
- Sales forecasting
- Inventory management
- Customer relations
- Customer satisfaction
- Issue resolution
- Task prioritisation
- Office administration
- Team training
- Conflict resolution
- Communication skills
Timeline
Sales Coordinator
CTC TITANIUM SDN BHD
08.2022 - 08.2026
Supervisor
SING CHUAN AIK TRASNPORT SDN BHD
05.2015 - 08.2022
Administrative Assistant
FUELLER LOGISTIC (KL) SDN BHDDEC
12.2012 - 03.2014
Diploma of Higher Education - DIPLOMA IN CIVIL ENGINEERING
POLITEKNIK PORT DICKSON
Certificate of Higher Education - CERTIFICATE IN CIVIL ENGINEERING
POLITEKNIK PORT DICKSON