Wang Wai Chong
Gua Musang,Malaysia
Summary
A dedicated sales professional with experience in business development, client relationship management, VIP customer service, and event coordination. Skilled in lead conversion, sales negotiation, problem-solving, and client communication. Proficient in Opera, CRM, Galaxy, and VersaFleet, with a strong focus on customer satisfaction and business growth.
Overview
15
15
years of professional experience
Work history
Sales support coordinator
Resorts World Sentosa
Singapore, Singapore
2021.09 - 2023.08
- Handled enquiries from corporate clients, event organisers, travel agents, and mice clients.
- Coordinated event enquiries, quotations, proposals, and bookings daily.
- Liaised with clients and internal departments to support smooth event execution.
- Assisted event planning through site inspections, venue viewings, and client arrangements.
- Managed event documentation, billing services, agreements, and sales administration.
- Provided on-site support and handled last-minute client requests.
- Maintained strong client relationships and followed up on sales opportunities.
Business Development VIP Reservation Executive
Resorts World Sentosa
Singapore , Singapore
2010.11 - 2021.08
- Managed VIP reservations, enquiries and booking arrangements.
- Provided personalised service to VIP guests and handled their requests professionally.
- Promoted and upsold hotel, dining, entertainment and resort experiences.
- Maintained strong relationships with VIP guests and supported customer retention.
- Coordinated with internal departments to ensure smooth guest experience.
- Handled booking changes, special requests and service recovery when required.
- Maintained accurate reservation records and followed up on customer enquiries.
Membership Advisory
Palace of Golden Horses
Kuala Lumpur, Malaysia
2009.12 - 2010.04
- Promoted membership packages and vacation benefits to prospective customers.
- Conducted presentations and consultations to understand customers’ needs.
- Handled membership enquiries, bookings and customer requests.
- Maintained good relationships with existing members and provided after-sales support.
- Followed up with prospects and existing members to achieve sales targets.
- Assisted members with resort bookings and membership-related matters.
Telemarketing agent
AIA Sdn Bhd
Kuala Lumpur, Malaysia
2009.01 - 2009.11
- Promoted and sold insurance products through daily outbound calls.
- Asked potential customers questions to identify needs and recommend suitable plans.
- Built and maintained strong customer relationships through consistent follow-up.
- Handled customer enquiries and delivered professional product information.
- Followed up with prospects and managed sales opportunities.
- Met daily and monthly sales targets and KPIs reliably.
- Maintained accurate customer records and followed sales compliance procedures carefully.
Education
LCCI Level 2 Bookkeeping - Bookkeeping
Bookkeeping College
SingaporeCertificate in Business Administrative - Business Admin
Tungku Abdul Rahman College ( TARC)
MalaysiaSPM - General Studies
SMK Tengku Indra Putra (2)
MalaysiaSkills
- Handling customer/client complaints
- Client Relationship Management
- Order fulfilment
- Sales Negotiation & Closing
- VIP Customer Service
- Communication & Presentation
- Lead Conversion
- Event & Reservation Coordination
- Familiar with Opera, CRM, Galaxy, VersaFleet usage
Timeline
Sales support coordinator
Resorts World Sentosa
2021.09 - 2023.08
Business Development VIP Reservation Executive
Resorts World Sentosa
2010.11 - 2021.08
Membership Advisory
Palace of Golden Horses
2009.12 - 2010.04
Telemarketing agent
AIA Sdn Bhd
2009.01 - 2009.11
LCCI Level 2 Bookkeeping - Bookkeeping
Bookkeeping College
Certificate in Business Administrative - Business Admin
Tungku Abdul Rahman College ( TARC)
SPM - General Studies
SMK Tengku Indra Putra (2)