NURUL IZZA RAZALLI
Klang
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
18
18
years of professional experience
Work History
Senior Manager, Operational Risk and Compliance
RHB Bank Berhad
5 2023 - Current
- Maintained up-to-date knowledge of current and emerging compliance regulations within the Standard Operating Procedure and responded to employee inquiries regarding risk and compliance regulations
- Developed and maintained compliance database, tracking all compliance activities and documents for Payment Operations Service Partners
- Reviewed, revised and updated operational manual and functional manual to confirm continual risk and compliance
- Coordinated Disaster Recovery (DR) exercises to validate the effectiveness of business continuity plans
- Provided support to 5 business units in the development of business recovery plans and related documents to leverage existing efforts and best practices.
Senior Specialist, Branch & Sales Centre Operation
RHB Bank Berhad
01.2022 - 04.2023
- Support 212 branches through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals in implementing new policies, procedures and controls
- Established strong working relationships with clients through exceptional customer service and proactive communication efforts
- Ensured compliance with industry regulations by keeping abreast of changes in legislation and updating internal policies accordingly.
Regional Surveillance Manager
RHB Bank Berhad
08.2019 - 12.2021
- Reduced instances of theft and fraud by closely monitoring high-risk areas and suspicious activities
- Conducted regular audits on surveillance for 28 Klang Valley West Region equipment to guarantee proper functioning and maximum effectiveness at all times
- Implemented risk assessment protocols that led to targeted mitigation plans designed to address specific vulnerabilities within the property's security framework
- Ensured compliance with regulatory requirements by maintaining thorough documentation and accurate reporting procedures.
Assistant Branch Manager
RHB Bank Berhad
11.2015 - 07.2019
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members
- Trained and developed new team members in alignment with branch service standards and objectives
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence
- Oversaw successful completion in 5 years sequence Strong rating for internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
Senior Customer Service Executive
RHB Bank Berhad
06.2006 - 10.2015
- Achieved high levels of first-contact resolution by empowering team members with the necessary knowledge base to address diverse client concerns effectively
- Informed customers of sales promotions and services, warranties or terms of sale and refunds or exchanges
- Answered multi-line phones and used active listening skills to assess client's issues and challenges
- Promoted a positive work environment by consistently demonstrating leadership skills, empathy, and professionalism towards both customers and colleagues.
Education
Bachelor of Science - International Financial Economic
Universiti Malaysia Sabah
Kota Kinabalu, Sabah, Malaysia 09.2005 -
Skills
Compliance Monitoring
Standard Operating Procedure
Risk Management
Branch Management
Policy and Procedure
Risk and Control Matrix
Incident Management
Internal Policy Implementation
Managerial Skills
Risk Control Self-Assessment
Enterprise Risk Management
Internal Audit
Timeline
Senior Specialist, Branch & Sales Centre Operation
RHB Bank Berhad
01.2022 - 04.2023
Regional Surveillance Manager
RHB Bank Berhad
08.2019 - 12.2021
Assistant Branch Manager
RHB Bank Berhad
11.2015 - 07.2019
Senior Customer Service Executive
RHB Bank Berhad
06.2006 - 10.2015
Bachelor of Science - International Financial Economic
Universiti Malaysia Sabah
09.2005 -
Senior Manager, Operational Risk and Compliance
RHB Bank Berhad
5 2023 - Current
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