Nurul Izza Binti Razalli
Klang, Selangor,Malaysia
Summary
Proven leader at RHB Bank Berhad, adept in Compliance Monitoring and fostering team development. Spearheaded compliance initiatives, reducing regulatory risks, and enhanced operational efficiency through strategic policy analysis and risk management. Demonstrated excellence in auditing and reporting, achieving significant improvements in compliance and operational resilience.
Overview
18
18
years of professional experience
Work History
Operational Risk and Compliance Officer
RHB Bank Berhad
05.2023 - Current
- Maintained up-to-date knowledge of current and emerging compliance regulations.
- Responded to employee inquiries regarding compliance regulations and procedures.
- Developed and maintained compliance database, tracking all compliance activities and documents.
- Reviewed, revised and updated operational manual and functional manual to confirm continual risk and compliance.
- Coordinated disaster recovery exercises to validate the effectiveness of business continuity plans and ensure organizational resilience in the face of cyber incidents or disaster
Senior Specialist, Branch & Sales Centre Operation
RHB Bank Berhad
01.2022 - 04.2023
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
- Supported department leadership in implementing new policies, procedures and controls.
- Established strong working relationships with clients through exceptional customer service and proactive communication efforts.
- Ensured compliance with industry regulations by keeping abreast of changes in legislation and updating internal policies accordingly.
Regional Surveillance Manager
RHB Bank Berhad
08.2019 - 12.2021
- Reduced instances of theft and fraud by closely monitoring high-risk areas and suspicious activities.
- Conducted regular audits on surveillance equipment to guarantee proper functioning and maximum effectiveness at all times.
- Implemented risk assessment protocols that led to targeted mitigation plans designed to address specific vulnerabilities within the property''s security framework.
- Ensured compliance with regulatory requirements by maintaining thorough documentation and accurate reporting procedures.
Assistant Branch Manager
RHB Bank Berhad
11.2015 - 07.2019
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
Senior Customer Service Executive
RHB Bank Berhad
06.2006 - 10.2015
- Achieved high levels of first-contact resolution by empowering team members with the necessary knowledge base to address diverse client concerns effectively.
- Informed customers of sales promotions and services, warranties or terms of sale and refunds or exchanges.
- Answered multi-line phones and used active listening skills to assess client's issues and challenges.
- Promoted a positive work environment by consistently demonstrating leadership skills, empathy, and professionalism towards both customers and colleagues.
Education
Bachelor of Science - International Financial Economic
University Malaysia Sabah
Wilayah Persekutuan Labuan09.2005
Skills
- Compliance Monitoring
- Document Review
- Regulatory knowledge
- Compliance reviews
- Policy analysis
- Risk Management
- Activity monitoring
- Internal Policy Implementation
- Reporting management
- Auditing processes
- Internal Audits
- Business Operations
Timeline
Operational Risk and Compliance Officer
RHB Bank Berhad
05.2023 - Current
Senior Specialist, Branch & Sales Centre Operation
RHB Bank Berhad
01.2022 - 04.2023
Regional Surveillance Manager
RHB Bank Berhad
08.2019 - 12.2021
Assistant Branch Manager
RHB Bank Berhad
11.2015 - 07.2019
Senior Customer Service Executive
RHB Bank Berhad
06.2006 - 10.2015
Bachelor of Science - International Financial Economic
University Malaysia Sabah
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