NURUL MELISA ZAIDAN
Kuantan
Summary
Results-driven IT Support professional with expertise in computer networks, system troubleshooting, and technical support. Experienced in hardware and software maintenance, web development, and IT system administration. Skilled in Microsoft, Linux, and various networking and virtualisation tools. Committed to delivering effective technical solutions and optimising system operations.
Overview
3
3
years of professional experience
Work History
Sales Leader
Publika Mobile Group Sdn. Bhd.
04.2025 - 06.2026
- Drove company sales targets through strategic planning and performance management
- Led sales team, ensuring task completion and compliance with company standards
- Supported branch operations, enhancing daily performance and customer satisfaction
IT Internship
Mothers First Choice Company Sdn. Bhd.
09.2024 - 01.2025
- Supported IT team by troubleshooting and maintaining systems to ensure operational efficiency.
- Provided technical support for hardware and software issues.
- Assisted with web development and content management to enhance user engagement.
- Edited and optimised website content for improved clarity and accessibility.
- Department of IT (Web Development, Editing & Content)
Part-Time Clerk
Lembaga Kemajuan Ikan Malaysia
07.2023 - 09.2023
- Managed records accurately to facilitate smooth office operations.
- Organised and sorted documents to maintain accurate records.
- Assisted in preparing documents and compiling reports for effective communication.
Education
Bachelor of Computer Sciences (Hons.) - Computer Networks
Universiti Teknologi MARA (UiTM)
Kampus Jasin, Melaka04-2026
Science Stream (SDS) - Pure Science
Pahang Matriculation College
Gambang04-2021
Skills
- Sales Strategy
- Sales Forecasting
- Market Analysis
- Business Development
- Account Management
- Client Retention
- Customer Engagement
- Negotiation Skills
- Sales Training
- Team Leadership
- Relationship Management
- Microsoft
Projects
- Smart Pill Dispenser for People with Disabilities, Developed a smart pill dispenser using IoT technology to assist individuals with disabilities in medication management. Integrated sensor data and real-time alerts for better healthcare compliance.
- LandLinker: A Land Sharing Mobile Application, Designed and developed a mobile app using Flutter to connect landowners with potential users. Implemented geolocation services and simulated sensor data for improved land-sharing efficiency.
Custom Section
- Product Idea and Innovation (PRIDE) - Participant (2024)
- Karnival Sukan Mahasiswa UITM (KARISMA) - Organizer & Participant (2024)
- Influencer Talk - Organizer (2023)
- 5KM Sustain Run X UITM - Organizer (2023)
- Online Global Cultural Exchange (OCGE) - Participant (2022)
- Webinar Youth Digital Economy - Participant (2022)
- Student Sports Committee - Secretary (2023 - 2024)
Languages
English
Intermediate
B1
Malay
Proficient
C2
Timeline
Sales Leader
Publika Mobile Group Sdn. Bhd.
04.2025 - 06.2026
IT Internship
Mothers First Choice Company Sdn. Bhd.
09.2024 - 01.2025
Part-Time Clerk
Lembaga Kemajuan Ikan Malaysia
07.2023 - 09.2023
Bachelor of Computer Sciences (Hons.) - Computer Networks
Universiti Teknologi MARA (UiTM)
Science Stream (SDS) - Pure Science
Pahang Matriculation College