Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Nurul Fauzana

Nurul Fauzana

Retail Outlet Manager
Shah Alam, Selangor

Summary

Dynamic leader with proven success at ZUSPRESSO (M) SDN BHD, enhancing store operations and financial management. Excelled in staff training, fostering a team capable of surpassing sales targets through exceptional customer service. Achieved significant reductions in employee turnover by promoting a supportive work environment, demonstrating adeptness in both team leadership and budgeting.

Overview

3
3
years of professional experience
3
3
Languages

Work History

Retail Outlet Manager

ZUSPRESSO (M) SDN BHD
12.2023 - Current
  • Evaluated employee performance regularly, providing constructive feedback and setting clear expectations for improvement when necessary.
  • Reduced employee turnover by creating a supportive work environment and offering opportunities for professional development.
  • Analyzed sales data to identify trends, adjusting inventory levels accordingly to maximize profitability while minimizing overstock situations.
  • Managed budgets and labor costs effectively by monitoring expenses, identifying cost-saving opportunities, and making informed decisions about resource allocation.
  • Maintained a clean, safe, and welcoming store environment by enforcing hygiene standards and adhering to health regulations.
  • Achieved sales targets consistently by motivating staff members to excel in their roles and provide outstanding customer experiences.

Outlet Supervisor

ZUSPRESSO (M) SDN BHD
03.2022 - 11.2023
  • Supervised and effectively trained more than 10 employees to increase revenue and boost productivity.
  • Multiplied earnings through sales goal achievement, customer service improvements, and commitment to team objectives.
  • Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
  • Answered questions about store policies and addressed customer concerns.

Education

Bachelor of International Business (Part-time) - International Business Management

Universiti Teknologi Mara (UiTM)
Kampus Puncak Alam, Selangor
04.2001 -

Diploma - Applied Sciences

Universiti Teknologi Mara (UiTM)
Kampus Tapah
04.2001 -

Skills

Store operations

Budgeting and financial management

Staff training and development

Team leadership

Facility maintenance

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of more than 15 staff members.
  • Awarded as Best Outlet Supervisor of 2022, Nominated as Best Outlet Supervisor 2023 & Nominated as Best Outlet Manager 2024

Timeline

Retail Outlet Manager

ZUSPRESSO (M) SDN BHD
12.2023 - Current

Outlet Supervisor

ZUSPRESSO (M) SDN BHD
03.2022 - 11.2023

Bachelor of International Business (Part-time) - International Business Management

Universiti Teknologi Mara (UiTM)
04.2001 -

Diploma - Applied Sciences

Universiti Teknologi Mara (UiTM)
04.2001 -

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Nurul FauzanaRetail Outlet Manager