Microsoft Excel
Ru Xin Loh
Barista
Penang
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, time management, communication skill and problem-solving skills.
Overview
4
4
years of professional experience
4
4
Languages
Work History
Retail Outlet Manager
ZUS Coffee
2022.11 - 2024.04
- Reduced employee turnover by creating a supportive work environment and offering opportunities for professional development.
- Achieved sales targets consistently by motivating staff members to excel in their roles and provide outstanding customer experiences.
- Built a strong team culture of collaboration and mutual support through regular communication meetings and team-building activities.
Barista Supervisor
ZUS Coffee
2022.04 - 2022.10
- Fostered positive team morale by providing ongoing support, feedback, and recognition for staff achievements.
- Consistently met or exceeded sales targets through diligent supervision of staff activities and proactive problem-solving efforts.
- Coordinated equipment maintenance schedules, ensuring optimal functionality at all times.
Barista
ZUS Coffee
2021.11 - 2022.03
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained a clean and organized workspace for optimal productivity and safety.
Hotel Front Desk Receptionist
The Ascott Limited
2020.01 - 2021.01
- Performed administrative tasks such as filing, data entry, and inventory management to support hotel operations.
- Processed group bookings accurately, streamlining coordination efforts between departments involved in event planning.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
Education
Diploma - Hotel Management
INTI INTERNATIONAL COLLEGE PENANG
Bayan Lepas, Penang, Malaysia04.2021
Skills
Creativity and Innovation
Operations Management
Customer Service
Sales management
Software
Microsoft PowerPoint
Timeline
Retail Outlet Manager
ZUS Coffee
2022.11 - 2024.04
Barista Supervisor
ZUS Coffee
2022.04 - 2022.10
Barista
ZUS Coffee
2021.11 - 2022.03
Hotel Front Desk Receptionist
The Ascott Limited
2020.01 - 2021.01
Diploma - Hotel Management
INTI INTERNATIONAL COLLEGE PENANG