NUR SHAHIRA BINTI ZAFARI
Executive / Unit Manager/ Front Desk Officer
Puchong, Selangor
Summary
Motivated and versatile professional dedicated to leveraging skills to contribute to a company's mission. Proven track record of effectively prioritizing tasks and completing them in a timely manner, following instructions precisely. Recognized as a friendly, hardworking, and punctual employee. With over 7 years of experience in the banking industry, brings a high level of skill and enthusiasm to work.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Front Desk Officer
Taj Muhabath Money Exchange
08.2024 - 10.2024
- Buying and selling currencies
- Remittances
- Responded promptly to any discrepancies identified during end-of-day balancing procedures, resolving issues effectively to prevent future occurrences.
- Provided exceptional customer service while accurately handling monetary transactions, resulting in repeat business from satisfied clients.
Unit Manager Early Remedial, Retail Collection
AmBank Group
02.2022 - 10.2023
- Ensuring staff collection performances and productivities aligned with target given by management.
- Ensured compliance with regulations and standards through staff education and policy updates.
- Evaluated employee performance for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
- Handling any complaints arises from customer, rectify issue and solutions taken in timely manner (if any).
EXECUTIVE CONSUMER COLLECTION UNSECURED UPL/UPF
HONG LEONG BANK
11.2018 - 02.2022
- Advise on method of payments for early delinquent and bad debt recovery accounts.
- Identify account for bankruptcy action and AKPK accounts for in house arrangements to pay
- To proposed possible channels for borrowers to make repayments / full payments based on management approval.
INSURANCE TELEMARKETING EXECUTIVE
AIA BHD
06.2018 - 11.2018
- To promote the latest insurance products and explains the benefits of each
- To follow the guidelines for the genuine sales
- Provided customer service to customers by addressing all questions and concerns.
CUSTOMER SERVICE OFFICER 11Street
AEGIS BPO MALAYSIA
01.2018 - 04.2018
- Assist in checking the item status based on data provided
- Offer service calls for pending queries
- Reply incoming email and send outgoing email
- Check for refund and cancellation status
- Follow up on the actions to be taken for escalations cases
- Explain on the on going promotions terms and conditions.
CUSTOMER CARE OFFICER
MACHINE SERVICES SDN BHD
10.2017 - 12.2017
- Assist in checking whether the devices ready for collection
- Offer service calls for ready pick up devices
- Assist in troubleshooting devices
- Check for refund and cancellation status
- Check for stock availability.
CREDIT & COLLECTION OFFICER
UNITED OVERSEAS BANK (MALAYSIA) BHD
06.2015 - 08.2017
- Checking transfer payment
- Reminding for the due payment
- To advice for other option of repayment to avoid non performing loans.
Education
BACHELOR OF SCIENCE ISLAMIC FINANCE (HONOURS) -
INTERNATIONAL ISLAMIC UNIVERSITY MALAYSIA
09.2011 - 05.2015
Skills
Staff Development
References
- EN SHAIFUL HIZAM BIN HASHIM, HONG LEONG BANK, 03-93680320
- MISS YAP LEE CHENG, UNITED OVERSEAS BANK, 03-27832026
Certification
Certified of Achievement Consistent Performer , [UOB - [Jul-Sept 2016]
Timeline
Front Desk Officer
Taj Muhabath Money Exchange
08.2024 - 10.2024
Unit Manager Early Remedial, Retail Collection
AmBank Group
02.2022 - 10.2023
EXECUTIVE CONSUMER COLLECTION UNSECURED UPL/UPF
HONG LEONG BANK
11.2018 - 02.2022
INSURANCE TELEMARKETING EXECUTIVE
AIA BHD
06.2018 - 11.2018
CUSTOMER SERVICE OFFICER 11Street
AEGIS BPO MALAYSIA
01.2018 - 04.2018
CUSTOMER CARE OFFICER
MACHINE SERVICES SDN BHD
10.2017 - 12.2017
CREDIT & COLLECTION OFFICER
UNITED OVERSEAS BANK (MALAYSIA) BHD
06.2015 - 08.2017
BACHELOR OF SCIENCE ISLAMIC FINANCE (HONOURS) -
INTERNATIONAL ISLAMIC UNIVERSITY MALAYSIA
09.2011 - 05.2015
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