NIZAM SAIMIN
Front Desk Officer ( Call Centre )
Kuala Lumpur,14
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
Front Desk Officer
The Tun Hussein Onn National Eye Hospital
Petaling Jaya, Selangor, Malaysia
11.2016 - Current
- Handled phone calls effectively, routing them to relevant departments or taking messages as needed.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Bartender
Dining In The Dark
Kuala Lumpur
07.2015 - 06.2016
Sales Promoter
Mydin
Kuala Lumpur
01.2015 - 06.2015
Kitchen Staff Member
KFC
Kuala Lumpur, Sentul Raya
06.2014 - 12.2014
Education
Short Programs - Call Cantre
Malaysian Association For The Blind
Kuala Lumpur, Malaysia 01.2014 - 03.2014
High School Diploma -
SMK BADIN
Tuaran, Sabah, Malaysia 01.2007 - 12.2013
Skills
Scheduling appointments
Report Preparation
Staff Management
Microsoft Office
Delegating Work Assignments
Daily Reporting
Customer Service
Coaching and Mentoring
File Management
Problem-solving skills
Listening Skills
Confirmations and Cancellations
Shift Scheduling
Multi-Line Phone Systems
Time Management
Training and mentoring
Timeline
Front Desk Officer
The Tun Hussein Onn National Eye Hospital
11.2016 - Current
Bartender
Dining In The Dark
07.2015 - 06.2016
Sales Promoter
Mydin
01.2015 - 06.2015
Kitchen Staff Member
KFC
06.2014 - 12.2014
Short Programs - Call Cantre
Malaysian Association For The Blind
01.2014 - 03.2014
High School Diploma -
SMK BADIN
01.2007 - 12.2013