Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic
NUR SHAHIRA BINTI ZAFARI

NUR SHAHIRA BINTI ZAFARI

Executive / Unit Manager
Puchong, Selangor

Summary

Bringing forth a motivated attitude and variety skills. Committed to utilized skills to further the mission of a company. Proven ability to differentiate the priorities of the tasks given then to ensure it was done as per the instruction and in timely manner. Served as a friendly, hardworking, and punctual employee. Highly skilled and enthusiastic professional with more than 7 years in banking professions.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

Unit Manager Early Remedial, Retail Collection

AmBank Group
02.2022 - 10.2023
  • Ensuring staff collection performances and productivities aligned with target given by management.
  • Ensured compliance with regulations and standards through staff education and policy updates.
  • Evaluated employee performance for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
  • Handling any complaints arises from customer, rectify issue and solutions taken in timely manner (if any).

EXECUTIVE CONSUMER COLLECTION UNSECURED UPL/UPF

HONG LEONG BANK
11.2018 - 02.2022
  • Advise on method of payments for early delinquent and bad debt recovery accounts.

  • Identify account for bankruptcy action and AKPK accounts for in house arrangements to pay
  • To proposed possible channels for borrowers to make repayments / full payments based on management approval.

INSURANCE TELEMARKETING EXECUTIVE

AIA BHD
06.2018 - 11.2018
  • To promote the latest insurance products and explains the benefits of each
  • To follow the guidelines for the genuine sales
  • Provided customer service to customers by addressing all questions and concerns.

CUSTOMER SERVICE OFFICER 11Street

AEGIS BPO MALAYSIA
01.2018 - 04.2018
  • Assist in checking the item status based on data provided
  • Offer service calls for pending queries
  • Reply incoming email and send outgoing email
  • Check for refund and cancellation status
  • Follow up on the actions to be taken for escalations cases
  • Explain on the on going promotions terms and conditions.

CUSTOMER CARE OFFICER

MACHINE SERVICES SDN BHD
10.2017 - 12.2017
  • Assist in checking whether the devices ready for collection
  • Offer service calls for ready pick up devices
  • Assist in troubleshooting devices
  • Check for refund and cancellation status
  • Check for stock availability.

CREDIT & COLLECTION OFFICER

UNITED OVERSEAS BANK (MALAYSIA) BHD
06.2015 - 08.2017
  • Checking transfer payment
  • Reminding for the due payment
  • To advice for other option of repayment to avoid non performing loans.

Education

BACHELOR OF SCIENCE ISLAMIC FINANCE (HONOURS) -

INTERNATIONAL ISLAMIC UNIVERSITY MALAYSIA
09.2011 - 05.2015

Skills

Staff Development

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References

  • EN SHAIFUL HIZAM BIN HASHIM, HONG LEONG BANK, 03-93680320
  • MISS YAP LEE CHENG, UNITED OVERSEAS BANK, 03-27832026

Certification

Certified of Achievement Consistent Performer , [UOB - [Jul-Sept 2016]

Timeline

Unit Manager Early Remedial, Retail Collection

AmBank Group
02.2022 - 10.2023

EXECUTIVE CONSUMER COLLECTION UNSECURED UPL/UPF

HONG LEONG BANK
11.2018 - 02.2022

INSURANCE TELEMARKETING EXECUTIVE

AIA BHD
06.2018 - 11.2018

CUSTOMER SERVICE OFFICER 11Street

AEGIS BPO MALAYSIA
01.2018 - 04.2018

CUSTOMER CARE OFFICER

MACHINE SERVICES SDN BHD
10.2017 - 12.2017

CREDIT & COLLECTION OFFICER

UNITED OVERSEAS BANK (MALAYSIA) BHD
06.2015 - 08.2017

BACHELOR OF SCIENCE ISLAMIC FINANCE (HONOURS) -

INTERNATIONAL ISLAMIC UNIVERSITY MALAYSIA
09.2011 - 05.2015

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NUR SHAHIRA BINTI ZAFARIExecutive / Unit Manager