Noramira Dinie Najwa Mohamad

Performed collection activities for Personal Loan accounts for nearly three years, including contacting delinquent customers and monitoring repayment status.

· Currently handling outbound calling activities for Credit Card accounts,

· ensuring compliance with company policies and regulatory guidelines.

· Provided customers with appropriate repayment options and solutions to resolve outstanding balances. Maintained accurate and up-to-date records of customer interactions and account status in the system.

· Consistently worked towards achieving monthly collection targets while delivering professional customer service.

· Calling on 1 to 29 days delinquent and over limit unsecured ad secured accounts and follow up with borrowers to secure payments.

· Manage secured accounts in the Debt Manager Collection System and prevent

control flow through of account to 30 days past due and to achieve targeted

delinquencies.

· Manage and achieve daily productivity standard terms of attempts, contacts,

PTP kept and collected.

· Handle delinquent customer’s request for interest waivers, queries and complaints.

· Ensure that collection actions taken are within corporate guidelines, and collection

policies.

· The duties of a Consumer Credit & Operations include collection calls and/or correspondence in a fast goal-oriented collections department.

· Providing customer service regarding collection issues, process customer refunds, process and review accounts adjustments, resolve client discrepancies and short payments. Responsible for monitoring and assigned accounts- customer calls, account adjustments, smalls balance write off, customer reconciliations and processing memos.

· Accountable for reducing for assigned accounts.

· Assist preferred customers for any inquiries via calls.

Assist upon customers request on redemption and settlement.

People Planning

· Organization design – administrator and submit the revised/new organization structure for Approving Authority’s approval by compiling the required documentations.

· Maintain and update all graded positions with the latest approved Position Description in system.

· Consolidate and prepare data for monthly/quarterly details on timely basis for ease of reference and usage within HRM Department.

· Compile and ensure the completeness of job evaluation package including first review on grammar and format for Executives, Secretaries, TTSs, and Non- Executives for review and endorsement by superior to submission for approval by the Approving Authority.

· Documentation Management System.

· Established and maintain proper filling for all documents/hardcopy and softcopy to ensure proper and systematic safekeeping of all-important documents.

· Handle on ASB loan document from bank.

· Maintain and update company report for all the customers for those sign up for ASB loan.

Manage and sort all of the document and transfer into database of CIMB.

Management

· Handle on place maintenance staff to site.

· Maintain and update company report problem with the systems used in their company.

· By reaching, an up to date for hardware and software stuff, update all the information and report problems through the system using in IBS named is OSIM.

Documentation Management System

Established and maintain proper filling for all documents/hardcopy and softcopy to ensure proper and systematic safekeeping of all-important documents.