Summary
Overview
Work History
Education
Skills
References
Interests
Timeline
Generic
NURSHAFIQA BINTI MUSA

NURSHAFIQA BINTI MUSA

Banting

Summary

Extensive administrative with 10 years' experience in the hospitality industry and highly motivated customer service administrator competence. A detailed-oriented individual with the ability to adapt to different job scopes within the work environment. Proactive self-learner with flexibility and able to succeed in high volume and fast-paced environments.

Overview

11
11
years of professional experience
2
2
Languages

Work History

Spa Manager

Amanjena
05.2022 - 06.2025
  • Oversees the daily operations of a spa, ensuring a smooth and relaxing experience for guests as well as staff on duty.
  • Covering Spa Receptionist duties include email handling, processing payments, handling cash transactions, and issuing receipts.
  • Recruiting, training, supervising, and evaluating spa staff.
  • Engage with guests to ensure high-quality service and customer satisfaction including addressing guest concerns and resolving issues.
  • Developing and implementing business plan to attract new clients and promote spa services.
  • Managing budgets, tracking expenses, analyzing financial reports, and contributing to profitability.
  • Collaborating with upper management to develop and implement strategies for spa growth and success.
  • Monitoring and maintaining inventory levels of supplies and products.
  • Ensuring the spa adheres to all relevant health, safety, and hygiene regulations.
  • Covering Hotel Duty Manager shift if required.

Spa Team Leader

One & Only Desaru Cost
01.2022 - 05.2022
  • Enforce & conduct daily spot checks of all Spa & Wellness out-lets and grooming of the team to ensure that they are in accordance with O&O standards.
  • Establishes, implements, and monitors a maintenance and repairs program (for all assets in his/her care) in conjunction with the Engineering department and/or relevant other departments.
  • Actively initiates and implements product improvements and innovations.
  • Providing ongoing training and development for line staff and supervisors and achieve targeted annual training hours as set forth by the resort.
  • Nominating candidates for employee of the month or other rewards/recognitions.
  • Conducting daily briefings and monthly staff meetings including minutes.
  • Processing payments, handling cash transactions, and issuing receipts.
  • Ensuring and instilling safe work habits and following up on work related accidents.

Assistant Spa Treatments Manager (Pre-Opening)

Mandarin Oriental
12.2018 - 12.2021
  • Supervise Spa Therapists.
  • Ensure smooth daily operations, manage appointments, and maintain a welcoming environment for guests.
  • Focus on delivering excellent service, resolving guest issues, and maintaining high standards of guest care.
  • Conduct training sessions for spa staff to enhance their skills and knowledge following Mandarin Oriental standards.
  • Ensure the spa adheres to safety and cleanliness standards, coordinating with other departments like Housekeeping and Engineering.
  • Maintain adequate supplies, monitor equipment functionality, and ensure proper maintenance.

Spa Therapist

The St. Regis
07.2018 - 12.2018
  • Provide body and face treatments (massage, scrub, wrap, facial).
  • Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service.
  • Keep up to date with current techniques and modalities related to their field of work.
  • Escort guests to and from treatment rooms. Arrange workstation, treatment room, and/or drapes. Frequently check with guest to promote comfort, safety and security throughout service.
  • Promote and sell spa/salon services including retail offerings related to the Spa.
  • Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift.
  • Monitor and stick to time schedule throughout the day.
  • Handle inappropriate guest behavior by following Marriott International standard operating procedures for inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager.
  • Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
  • Follow all company policies and procedures; make sure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
  • Speak with others using clear and professional language.
  • Develop and maintain positive working relationships with others.
  • Assist the Spa Director with administrative tasks like commission and rostering.

Spa Therapist (Pre-Opening)

Vakkaru Maldives
11.2017 - 06.2018
  • Performing a variety of massage and body treatments according to established spa protocols.
  • Providing excellent customer service, maintaining a courteous and friendly demeanor, and addressing guest needs.
  • Maintaining a clean and safe work environment, adhering to sanitation and sterilization standards.
  • Educating guests on wellness concerns and promoting spa services to enhance their experience.
  • Assisting in the reception area and contributing to the overall smooth operation of the spa.

Spa Therapist (Pre-Opening)

The St. Regis
03.2016 - 10.2017
  • Provide body and face treatments (massage, scrub, wrap, facial)
  • Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service.
  • Keep up to date with current techniques and modalities related to their field of work.
  • Escort guests to and from treatment rooms. Arrange workstation, treatment room, and/or drapes. Frequently check with guest to promote comfort, safety and security throughout service.
  • Promote and sell spa/salon services including retail offerings related to the Spa.
  • Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift.
  • Monitor and stick to time schedule throughout the day.
  • Handle inappropriate guest behavior by following Marriott International standard operating procedures for inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager.
  • Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
  • Follow all company policies and procedures; make sure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
  • Speak with others using clear and professional language.
  • Develop and maintain positive working relationships with others.
  • Assist the Spa Director with administrative tasks like commission and rostering.

Spa Admin

The Zen Spa, Novotel
03.2015 - 02.2016
  • Managing daily operations, scheduling appointments, maintaining client records, and handling correspondence.
  • Greeting guests, providing information about services, addressing inquiries, and resolving issues to ensure customer satisfaction.
  • Assisting with hiring, training, and supervising spa staff, including therapists and receptionists.
  • Ensuring the spa is clean, organized, and well-maintained, and that it adheres to all health and safety regulations.

Spa Receptionist

Ayer Spa Pacific Regency Hotel
07.2014 - 02.2015
  • Greeting clients warmly, providing information about spa services, and ensuring client satisfaction.
  • Scheduling appointments via phone, email, or in person, managing the appointment calendar, and confirming bookings.
  • Welcoming clients, assisting them with consultation prior treatment, and directing them to treatment areas.
  • Processing payments, handling cash transactions, and issuing receipts.

Trainee

International Fund Management Department at PNB
03.2014 - 06.2014
  • Data entry, filing, document management, and maintaining organized records.
  • Preparing and distributing internal and external communications, answering phones, and greeting visitor.
  • Assisting with miscellaneous projects and tasks as assigned by supervisor.

Education

Bachelor's Degree - Office Systems Management (Hons.)

UiTM Jengka
01.2014

Diploma - Office Management and Technology

UiTM Jengka
01.2012

Skills

    Team leadership

    Timely appointment arrangement

    Staff training support

    Financial budget management

    Client relationship management

    Spa management

    Cross-functional teamwork

    Analytical problem-solving

    Operational streamlining

    Analytical decision-making

    Responsive to new challenges

    Clear communication

    Detail-oriented

References

References Available Upon Request

Interests

Travelling

Timeline

Spa Manager

Amanjena
05.2022 - 06.2025

Spa Team Leader

One & Only Desaru Cost
01.2022 - 05.2022

Assistant Spa Treatments Manager (Pre-Opening)

Mandarin Oriental
12.2018 - 12.2021

Spa Therapist

The St. Regis
07.2018 - 12.2018

Spa Therapist (Pre-Opening)

Vakkaru Maldives
11.2017 - 06.2018

Spa Therapist (Pre-Opening)

The St. Regis
03.2016 - 10.2017

Spa Admin

The Zen Spa, Novotel
03.2015 - 02.2016

Spa Receptionist

Ayer Spa Pacific Regency Hotel
07.2014 - 02.2015

Trainee

International Fund Management Department at PNB
03.2014 - 06.2014

Diploma - Office Management and Technology

UiTM Jengka

Bachelor's Degree - Office Systems Management (Hons.)

UiTM Jengka

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