Norlelawati Ibrahim
Administrative Executive
Klang,Selangor
Summary
Dedicated and results-driven professional with over six years of experience in administrative support and customer service. Skilled in maintaining accurate records, handling customer inquiries, and delivering exceptional service. Demonstrates a strong work ethic, organizational abilities, and a proactive approach to achieving operational excellence.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Admin Executive
Klang Valley Super Cleaners Sdn.Bhd
Klang, Selangor
10.2022 - Current
- Printed, organized, and processed receipts, including Grab and fuel receipts, for multiple locations and team members. Prepared and issued invoices for cleaners and drivers.
- Ensured timely disbursement of petty cash for fuel claims and other operational expenses. Coordinated cash distribution to cleaners and arranged for drivers to collect and deliver cash as needed.
- Created and updated weekly work rosters, ensuring accurate and efficient allocation of staff resources.
- Arranged for cash exchanges to ensure adequate small denominations for operational use.
- Acted as a point of contact for cleaners and drivers, addressing operational issues and providing immediate solutions to maintain workflow efficiency.
- Monitored and prioritized urgent documents and tasks, ensuring deadlines were met effectively.
- Maintained clear communication between team members and external stakeholders to ensure smooth operations.
Product Consultant & Customer Service Representati
Coway
01.2022 - 07.2022
- Delivered excellent on-site servicing of Coway products, including water filters, air purifiers, and bathroom appliances, at residential and commercial locations.
- Consistently achieved and exceeded monthly sales targets through customer engagement and product promotion.
- Managed customer contract renewals and ensured seamless membership continuity.
- Collected monthly payments and handled customer account updates with precision and professionalism.
Clerk
Syarikat Motor Sin Win Soon KLG Sdn Bhd
Klang, Selangor
01.2012 - 01.2017
- Maintained and updated customer records, logs, and documentation with high accuracy.
- Acted as a point of contact for customers, providing efficient and professional communication to address inquiries and resolve issues.
- Collected and reviewed insurance-related documents to ensure compliance and completeness.
Education
SPM -
SMK Kedai Buluh
Klang, Selangor 01.1993 - 01.1997
Skills
Administrative Support & Record Management
Customer Relationship Management
Sales & Product Promotion
Proficient in Microsoft Office Suite (Excel, PowerPoint, Word)
Timeline
Admin Executive
Klang Valley Super Cleaners Sdn.Bhd
10.2022 - Current
Product Consultant & Customer Service Representati
Coway
01.2022 - 07.2022
Clerk
Syarikat Motor Sin Win Soon KLG Sdn Bhd
01.2012 - 01.2017
SPM -
SMK Kedai Buluh
01.1993 - 01.1997