Nurrul Masayu Md Mansor
Summary
Conscientious and ambitious law graduate with experience in the financial/banking industry. Highly skilled in servicing both service and sales in personal and premium banking. Effective listener and clear communicator focused on defusing conflicts and resolving client queries promptly. Outstanding organizational skills for quality service delivery, while maintaining integrity to ensure client and company confidence and security. Up-to-date with all proven track recognition certificates. Competent team leader who can inspire and be inspired by the team.
Overview
13
13
years of professional experience
Work History
Sales Export Executive (North America & Canada Market)
Hartalega Holdings Sdn. Bhd.
10.2023 - Current
- Expand business strategies with existing customers and new potential client by promoting new products or through a sales strategy
- Responsible for customer inquiries pertaining to quotation, product, sample, registration, shipment, artwork and payment
- Handle client visits, meeting with stakeholders to keep them updated on the agreement and contracts discussion
- To maintain good rapport with client by providing support, high level of service, market and product information, regulatory guidance, and market trends.
Customer Care Professional (USA MARKET)
American Express Malaysia Sdn. Bhd.
09.2022 - 07.2023
- Responding to customer inquiries and concerns, understanding card-member current and future needs, by providing first customer contact resolution
- Assertive in handling difficult conversations and conflicts as and when required
- Navigate computer systems and applications to service customers, and enable them to get the alternate fast solution from online and mobile platforms
- Ensure individual target is always exceeded expectation based on monthly individual performance.
Client Relation Executive (PERSONAL & PREMIUM BANKING)
Standard Chartered Malaysia Berhad
04.2016 - 09.2022
- Approach existing and new customer on credit card opportunities and referrals
- Promoted big bank spent campaign by offering membership fee waivers, promoting retention spend campaign and welcome bonus offer.
Customer Engagement Executive (SINGAPORE MARKET)
Citibank Singapore Limited
04.2011 - 06.2015
- Experienced in General Mass Market segment and Priority client for Credit Card Consumer Lending and referrals
- Assist existing clients by promoting the latest product opportunity
- Handle retention customers on Yearly Fee waiver, card cancellation and retain of overdraft account
- Ensure individual target is always exceeded expectation based on monthly individual performance.
Education
Foundation Degree of Law - Law And Commerce
Management & Science University
07.2007
Skills
- Sales and marketing
- Self starter, resilient to under minimum supervision
- Cross-cultural communication
- Product Classification Expertise
- International Sales Strategy
- Contract Negotiation Experience
- Customer Service
- Sales strategy development
- Performance reporting
- Team Oversight
- Negotiation
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
Languages
English (Fluent)
Bahasa Malaysia (Native)
Arabic (Fair)
French (Beginner)
Professionalawards
- Top Personal Banking Performer in Quarter 4 year 2017
- Top Personal Banking Performer in Quarter 1 and Quarter 2 year 2020
- Best Performer for Personal Banking in Quarter 2 year 2020
- Runner up Best Performer and Top Personal Banking Performer for Personal Banking H1 in Quarter 1 2021
- Runner up Best Performer and Top S2S Performer for Personal Banking H2 in Quarter 2 2021
- ADD CARD Personal Banking Performer top achiever in whole Year 2021
- Top Personal Banking Performer in Q4 2021
Timeline
Sales Export Executive (North America & Canada Market)
Hartalega Holdings Sdn. Bhd.
10.2023 - Current
Customer Care Professional (USA MARKET)
American Express Malaysia Sdn. Bhd.
09.2022 - 07.2023
Client Relation Executive (PERSONAL & PREMIUM BANKING)
Standard Chartered Malaysia Berhad
04.2016 - 09.2022
Customer Engagement Executive (SINGAPORE MARKET)
Citibank Singapore Limited
04.2011 - 06.2015
Foundation Degree of Law - Law And Commerce
Management & Science University
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