Summary
Overview
Work History
Education
Skills
Additional Information
Personal Particulars
Timeline
Generic
MOHD RIDHWAN BIN HAMDAN

MOHD RIDHWAN BIN HAMDAN

QA Executive
Bandar Sri Sendayan

Summary

Experienced and detail-oriented Quality Assurance Executive with over 10 years of hands-on experience in the medical glove manufacturing, tobacco, and FMCG industries. Well-versed in in-process quality control, Root Cause Analysis (RCA), Corrective and Preventive Actions (CAPA), HACCP principles, and ISO standards compliance (including ISO 9001 & ISO 13485). Proven track record of enhancing product quality, reducing defect rates, and leading cross-functional collaboration to resolve production issues. A fast learner and dedicated team player, passionate about continuous improvement, regulatory compliance, and achieving operational excellence.

Overview

19
19
years of professional experience
4022
4022
years of post-secondary education
2
2
Languages

Work History

QA Executive

HARTALEGA NGC SDN. BHD
Sepang, Selangor
08.2014 - Current
  • Company Overview: Nitrile & Natural Rubber Gloves
  • Supported commissioning and quality setup for new production lines across multiple plants, covering Line 1 through to Line 95.
  • Oversaw in-process quality assurance throughout the production line, ensuring full compliance with internal specifications and relevant international standards (ASTM, EN, ISO 9001, ISO 13485).
  • Conducted routine process audits, line clearance, and Critical Control Point (CCP) verifications to ensure product integrity and reduce defect rates.
  • Performed detailed inspections of medical-grade nitrile gloves, including tensile strength, elongation, dimensional accuracy, and Acceptable Quality Level (AQL) sampling.
  • Led Root Cause Analysis (RCA) for quality deviations and customer complaints, driving effective implementation of Corrective and Preventive Actions (CAPA).
  • Worked cross-functionally with Production, Engineering, and R&D teams to troubleshoot quality concerns and implement continuous improvement initiatives.
  • Maintained comprehensive QA documentation, including SOPs, inspection records, deviation reports, and audit trails for both internal and regulatory audits.
  • Ensured all QA instruments and equipment were calibrated and operating within validated parameters.
  • Actively participated in third-party audits (e.g., ISO 13485) and customer inspections, supporting full regulatory compliance and documentation readiness.
  • Delivered hands-on training to production staff and line leaders on GMP, defect recognition, quality standards, and regulatory requirements.
  • Supported quality improvement programs by conducting defect trend analysis, Statistical Process Control (SPC), and process capability evaluations (Cp, Cpk).

Quality Assurance Specialist

BRITISH AMERICAN TOBACCO MALAYSIA
Petaling Jaya, Selangor
08.2011 - 08.2014
  • Company Overview: Tobacco Importers And Manufacturing
  • Conducted testing and calibration of tobacco blend moisture levels to ensure alignment with specified standards and tolerances.
  • Maintained and enforced effective quality control systems and standard operating procedures (SOPs).
  • Reported quality issues and non-conformities through active participation in Quality Forums.
  • Performed pre- and post-use calibration of all relevant equipment and measuring tools.
  • Submitted tobacco samples to the laboratory for analysis of moisture, nicotine, and sugar content.
  • Reviewed statistical control charts, identified abnormal trends, and provided timely feedback to process owners as part of SPC (Statistical Process Control) monitoring.
  • Enhanced customer satisfaction by resolving issues efficiently, investigating root causes, and implementing corrective actions.
  • Oversaw test process management including test planning, development, and user acceptance testing (UAT).
  • Took ownership of AUS blend quality by preparing and analyzing Blend Quality Reports (BQR) to ensure compliance with product standards.
  • Attended technical training sessions led by managers and group supervisors to enhance skills and technical knowledge.
  • Consistently achieved performance targets while complying with organizational values, standards, and operational procedures.

Operation And Service Technician

THE COOL (M) SDN. BHD
Shah Alam, Selangor
01.2011 - 07.2011
  • Company Overview: Maintenance and Service
  • Installed and commissioned refrigeration equipment at major retail outlets including The Store, Econsave, Mydin, Hero, and others.
  • Gained hands-on experience with various cooling systems, including freezers, chillers, and coolers.
  • Responded to customer breakdown calls and diagnosed machine issues promptly.
  • Monitored unit performance and product conditions to ensure compliance with operational standards.
  • Repaired or replaced faulty components to restore equipment functionality.
  • Performed maintenance and repairs on models such as Frigorex (Carlsberg) and Framec (Walls Ice Cream) units.
  • Conducted preventive maintenance and breakdown services at outstation locations, including Seremban, Melaka, and Johor Bahru.
  • Handled all customer breakdown requests with urgency and professionalism.
  • Prepared and submitted detailed weekly maintenance and service reports to the Technician Executive

Technical Team / Nestle Professional

NESTLE PRODUCTS SDN. BHD.
Shah Alam, Selangor
01.2010 - 12.2010
  • Company Overview: Food Service / Customer Service
  • Conducted testing and calibration of tobacco blend moisture levels to ensure alignment with specified standards and tolerances.
  • Maintained and enforced effective quality control systems and standard operating procedures (SOPs).
  • Reported quality issues and non-conformities through active participation in Quality Forums.
  • Performed pre- and post-use calibration of all relevant equipment and measuring tools.
  • Submitted tobacco samples to the laboratory for analysis of moisture, nicotine, and sugar content.
  • Reviewed statistical control charts, identified abnormal trends, and provided timely feedback to process owners as part of SPC (Statistical Process Control) monitoring.
  • Enhanced customer satisfaction by resolving issues efficiently, investigating root causes, and implementing corrective actions.
  • Oversaw test process management including test planning, development, and user acceptance testing (UAT).
  • Took ownership of AUS blend quality by preparing and analyzing Blend Quality Reports (BQR) to ensure compliance with product standards.
  • Attended technical training sessions led by managers and group supervisors to enhance skills and technical knowledge.
  • Consistently achieved performance targets while complying with organizational values, standards, and operational procedures.

Assistant Engineer ( On – Job Training)

CLIPSAL MANUFACTURING (M) SDN. BHD.
Shah Alam, Selangor
02.2009 - 08.2009
  • Company Overview: Electrical Wiring Accessories and Low Voltage Switchgears
  • Operated and managed plastic injection molding lines, ensuring efficient production flow.
  • Conducted machine troubleshooting and diagnostics to identify and resolve technical issues.
  • Supervised and allocated manpower for machine operations to optimize productivity.
  • Inspected parts for defects such as damage, scratches, cracks, breakage, and missing components.
  • Performed functional tests using jigs and specialized tools to verify part quality.
  • Ensured all operators adhered strictly to Standard Operating Procedures (SOPs).
  • Contributed to product and process improvements to enhance reliability and overall quality.
  • Applied FMEA (Failure Mode and Effects Analysis) and 7 QC Tools for problem-solving, failure analysis, and risk assessment.

Customer Service

SEED MENS, JUSCO SUNWAY PYRAMID
Subang Jaya, Selangor
09.2008 - 12.2008
  • Company Overview: Customer Service
  • Greetings customer with smile and friendly speaking.
  • Served customer well meets their requirements and satisfaction.
  • Stock check every goods in and out.
  • Doing monthly reports and delivery stocks.
  • Customer Service

Crew Leader

BASKIN AND ROBBINS, SUBANG PARADE
Subang Jaya, Selangor
05.2006 - 08.2007
  • Company Overview: Foods And Beverages
  • Greetings customer with smile and friendly speaking.
  • Served customer well meets their requirements and satisfaction.
  • Check every stocks delivery in and out.
  • Scoping ice-cream and defrost chiller every weeks.
  • Doing housekeeping opening and closing to make sure cleanliness outlet.
  • Submit monthly reports.
  • Foods And Beverages

Quality Assurance ( On – Job Training )

PANASONIC HA AIR CONDITIONING (M) SDN. BHD.
Shah Alam, Selangor
04.2007 - 06.2007
  • Company Overview: Manufacturing
  • Prepare work sheets before every jobs start.
  • Using FMEA methods if have any problem from the line production.
  • Set up new line production for new products.
  • Attending every meeting everyday conduct by supervisor or QA manager.
  • Testing every products with jigs n fixtures.
  • Report to supervisor if anything failure in line.
  • Manufacturing

Education

Bachelor of Manufacturing Management With Honours - Manufacturing Management

Open University Malaysia
Seremban, Negeri Sembilan, Malaysia
04.2001 -

Advanced Diploma - Engineering (Mechanical), Quality Assurance Technology (Manufacturing)

Centre For Instructor And Advanced Skill Training (CIAST)
Shah Alam, Selangor, Malaysia
11-2009

Diploma - Engineering (Mechanical), Quality Assurance Technology (Manufacturing)

Centre For Instructor And Advanced Skill Training (CIAST)
Shah Alam, Selangor, Malaysia
06-2008

SPM - Science and Technology

Sekolah Menegah Kebangsaan Desa Tun Hussein Onn
Kuala Lumpur, Malaysia
12-2003

Skills

Quality assurance

Root-cause analysis

Technical support

Documentation skills

Defect monitoring

Decision-making

Excellent communication

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Additional Information

  • 1st Runner-Up, Hartalega NGC Ping Pong Competition 2025 – Men’s Doubles
  • Champion, Hartalega NGC Ping Pong Competition 2024 – Men’s Doubles
  • 3rd Runner-Up, Hartalega Bowling Competition 2019 - Men’s Team
  • 2nd Runner-Up, Hartalega Futsal Competition 2019
  • Champion, Hartalega NGC Chess Competition 2018
  • 1st Runner-Up, BAT Futsal Competition 2012
  • Champion, Nestlé Futsal Competition 2010 – Represented KL Branch Team
  • Best Player Award, Nestlé Futsal Competition 2010 – KL Branch Representative
  • 3rd Place, Ping Pong Competition – ILJTM Sports Carnival 2009
  • 2nd Place, Ping Pong Doubles – CIAST Sports Carnival 2008
  • Champion, Ping Pong Doubles – CIAST Sports Carnival 2006
  • Champion, CIAST Futsal Competition 2005
  • Best Player Award, CIAST Futsal Competition 2005


Personal Particulars

37, 07/28/86, Malaysia, Male, Married, 860728-23-6447, Malaysia

Timeline

QA Executive

HARTALEGA NGC SDN. BHD
08.2014 - Current

Quality Assurance Specialist

BRITISH AMERICAN TOBACCO MALAYSIA
08.2011 - 08.2014

Operation And Service Technician

THE COOL (M) SDN. BHD
01.2011 - 07.2011

Technical Team / Nestle Professional

NESTLE PRODUCTS SDN. BHD.
01.2010 - 12.2010

Assistant Engineer ( On – Job Training)

CLIPSAL MANUFACTURING (M) SDN. BHD.
02.2009 - 08.2009

Customer Service

SEED MENS, JUSCO SUNWAY PYRAMID
09.2008 - 12.2008

Quality Assurance ( On – Job Training )

PANASONIC HA AIR CONDITIONING (M) SDN. BHD.
04.2007 - 06.2007

Crew Leader

BASKIN AND ROBBINS, SUBANG PARADE
05.2006 - 08.2007

Bachelor of Manufacturing Management With Honours - Manufacturing Management

Open University Malaysia
04.2001 -

Advanced Diploma - Engineering (Mechanical), Quality Assurance Technology (Manufacturing)

Centre For Instructor And Advanced Skill Training (CIAST)

Diploma - Engineering (Mechanical), Quality Assurance Technology (Manufacturing)

Centre For Instructor And Advanced Skill Training (CIAST)

SPM - Science and Technology

Sekolah Menegah Kebangsaan Desa Tun Hussein Onn

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MOHD RIDHWAN BIN HAMDANQA Executive