NUR NABILAH ZUAZITA
Shah Alam
Summary
Diligently skilled at listening to customers and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Experienced in managing data entry and documentation requirements with excellent organizational skills. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
To become a recognized expert in school operations. This includes mastering SOPs, procedures, and best practices for various departments. To develop strong working relationships across the school community: Build rapport with students, parents, teachers, administrators, and external vendors. Foster a collaborative environment where everyone feels comfortable communicating and working together. To leverage technology to streamline processes: Identify opportunities to improve efficiency by implementing new software or automating current tasks.
Overview
11
11
years of professional experience
Work History
Campus Service Officer
The Alice Smith International School
2020.01 - Current
- Worked effectively in fast-paced environments
- Resolve parents & students issues quickly and efficiently
- Self-motivated, with a strong sense of personal responsibility
- Excellent communication skills, both verbal and written
- Worked well in a team setting, providing support and guidance
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Passionate about learning and committed to continual improvement
- Enhance problem solving and communication skills
- Mastered in Vircle system and Vircle machine
• Helping to solved student problem with Vircle payment and no balance inquiries from parents
• Helping parents on solving the top up for their child to purchase food at school cafe
• Going the extra mile:
• Assisting the exam department with students and parents during exam periods, even staying late when necessary.
• Updating breakfast and lunch menus daily throughout the school days.
• Announcing haze reports every 2 hours from 8:00 AM until the end of the school day during haze periods.
• Printing student attendance for EPA (Exploration Pathway Activities) fire drill reports daily after school hours.
• Following up with parents of students who are absent by contacting them daily.
• Helping on stock count during school holidays in school uniform shop
• Helping parents purchasing uniform during the absence of PIC and using the POS system for payment
• Operating a cash register or point-of-sale system to process parent purchases.
• Helping parents and students find the correct size and style of uniforms they need.
• Helping to attach price tags to the new uniform shop stock
Customer Care Consultant
Maxis Centre Sdn. Bhd.
2015.08 - 2019.07
- Delivered outstanding support during peak periods, adeptly handling increased call volume without compromising service quality
- Collaborated with cross-functional teams to identify areas for improvement in customer service processes
- Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions
- Resolved complex customer issues, ensuring a positive and efficient experience
- Developed customized solutions for clients, resulting in higher satisfaction rates and repeat business
- Responded to customer needs through competent customer service and prompt problem-solving
- Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Officer
RHB Bank Card Centre Sdn. Bhd.
2013.05 - 2013.08
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations
- Completed data entry to record call notes, suggestions and questions.
Education
Diploma in Business Studies -
Universiti Teknologi MARA (UiTM)
03.2013
SPM -
SMK Convent Bukit Nanas
Skills
- Communication
- Time Management
- Ability to Work in a Team
- Customer Service
- Microsoft Office (Excel, Word & Power Point)
- Fast Learner
- Communication skills both oral and written
- Handling Difficult Customer
- Self Motivated
- Positive Attitude
References
- Pn. Hamidah Tun Nisah, General Diesel Services Sdn. Bhd., Account Manager, 019-4882576
- Pn. Azlin Aziz, RHB Bank Card Centre Sdn. Bhd., Head of Complain of Customer Service, 018-2888651
- En. Ahmad Izhar Bin Mohd Isa, Maxis Broadband Sdn. Bhd., Executive of Maxis Centre, 60176221231
Timeline
Campus Service Officer
The Alice Smith International School
2020.01 - Current
Customer Care Consultant
Maxis Centre Sdn. Bhd.
2015.08 - 2019.07
Customer Service Officer
RHB Bank Card Centre Sdn. Bhd.
2013.05 - 2013.08
Diploma in Business Studies -
Universiti Teknologi MARA (UiTM)
SPM -
SMK Convent Bukit Nanas
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