Nurin Batrisyia Binti Abdul Rahman
Sales Associate
Seremban, Negeri Sembilan,05
Summary
Dynamic sales associate with a friendly demeanor and strong problem-solving skills, previously at Adidas Malaysia. Successfully enhanced customer satisfaction and loyalty through exceptional service and effective communication. Proven ability to boost sales revenue by building rapport and educating clients on product offerings while collaborating with team members to improve store performance.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
3
3
Languages
1
1
Certificate
Work History
Adidas Malaysia
Sales Associates
01.2025 - 03.2025
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Performed cash, card, and check transactions to complete customer purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
Sekolah Menengah Kebangsaan Bukit Kepayang
Seremban, Negeri Sembilan, Malaysia 04.2001 -
Skills
Friendly, positive attitude
Additional Information
REFERENCES:
ENCIK SUHAIMIE
SENIOR STORE MANAGER ADIDAS AEON SEREMBAN 2
016-2172501
EMERGENCY CONTACT:
HANIE DIANA BINTI DATO SELAMAT (MOTHER)
017-2416501
HOUSE ADDRESS
491, LORONG KENANGA 3,
TAMAN BUKIT CHEDANG,
70300 SEREMBAN,
NEGERI SEMBILAN.
Certification
Sijil Pelajaran Malaysia
Timeline
Adidas Malaysia
Sales Associates
01.2025 - 03.2025
Sijil Pelajaran Malaysia
12-2019
High School Diploma -
Sekolah Menengah Kebangsaan Bukit Kepayang
04.2001 -
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