MINSU KWON
Customer Success Specialist
1-SKY, Tingkat Mahsuri 2, Bayan Baru, Bayan Lepas
Summary
Skilled in client relationship management, problem-solving, and driving customer satisfaction. Strong focus on team collaboration and delivering impactful results. Adaptable, reliable, and skilled in communication and conflict resolution.
Overview
4
4
years of professional experience
2
2
Languages
Work History
TELEPERFORMANCE MALAYSIA
General Employee
11.2024 - Current
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
TELEPERFORMANCE MALAYSIA
General Employee
09.2022 - 11.2023
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
WIN SKY HOTEL
Administrative Manager (Front Desk)
01.2021 - 01.2022
- Managed daily operations for better customer service and increased revenue.
- Enhanced communication among team members by conducting regular meetings discussing updates, challenges faced during daily operations, and possible solutions.
- Increased repeat business through excellent customer service and targeted marketing efforts.
Education
Bachelor's Degree - AVIATION AND AIRPORT SERVICE MANAGEMENT
Kyung Hee Cyber University
Seoul, Republic Of Korea 04.2001 -
Associate Degree - AVIATION SERVICE
Daekyeung University
Gyeongsan, Gyeongsangbuk-do, South Korea 04.2001 -
Skills
Friendly, positive attitude
Customer service
Teamwork and collaboration
Dependable and responsible
Communication Skills
Leadership Skills
Timeline
TELEPERFORMANCE MALAYSIA
General Employee
11.2024 - Current
TELEPERFORMANCE MALAYSIA
General Employee
09.2022 - 11.2023
WIN SKY HOTEL
Administrative Manager (Front Desk)
01.2021 - 01.2022
Bachelor's Degree - AVIATION AND AIRPORT SERVICE MANAGEMENT
Kyung Hee Cyber University
04.2001 -
Associate Degree - AVIATION SERVICE
Daekyeung University
04.2001 -