Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Additional Information
Accomplishments
References
Timeline
Generic
Nur Hafeeza Mohammad Hamdan

Nur Hafeeza Mohammad Hamdan

QA Engineer
Kuala Lumpur

Summary

Experienced QA Engineer with a strong background in designing and implementing test scripts across various software testing dimensions, including bug tracking, manual retesting, and process improvement. Proven track record of establishing efficient bug tracking systems and conducting thorough manual testing to ensure system integrity. Collaborative team player with a demonstrated ability to gather requirements and translate them into functional solutions through cross-functional project work, such as HRIS payroll systems and job portals. Possesses strong problem-solving skills and effective communication with stakeholders, developed through previous experience in IT support. Committed to continuous improvement, currently upskilling in automation testing to contribute effectively to innovative projects. Offers a diverse skill set that spans software testing, application support, and user engagement, well-prepared for roles in software testing, QA engineering, or application support.

Overview

7
7
years of professional experience
4
4
Certifications

Work History

QA Engineer & Business Analyst

CXS Analytics Sdn. Bhd
1 2024 - Current
  • Test Script Development: Design and implement comprehensive test scripts for the Insight Access, specifically tailored for key clients in the Philippines, including John Clement, EEI, and Conty's, as well as AirAsia in Malaysia, utilizing the Testiny platform
  • Collaborative Leadership: Spearhead collaboration with the development team to ensure thorough testing across functional, UI/UX, and performance dimensions, consistently meeting and exceeding quality standards for the Insight Access across all client implementations
  • Bug Tracking Management: Establish and manage an efficient bug tracking system through Testiny and ClickUp, facilitating the timely identification and resolution of issues for both Philippine clients and Malaysia
  • Manual Testing: Conduct comprehensive manual testing and retesting of resolved bugs to ensure the integrity and reliability of systems across all client platforms
  • Continuous Improvement: Regularly refine and update test scripts to align with bug resolutions and evolving project requirements, ensuring extensive test coverage for all clients
  • Requirement Gathering: Facilitate the requirements gathering process for the HRIS payroll system utilizing Insight Access in collaboration with John Clement in the Philippines, as well as for the job portal system for AirAsia in Malaysia
  • Data Support for Analysts: Assist Business Analysts in data collection and analysis for diverse job roles across sectors, encompassing psychometric assessments, technical skills, soft skills, and more
  • Framework Alignment: Ensure that technical and interview assessments align with the Singapore Skills Framework, maintaining relevance and compliance with industry standards
  • Master List Development: Create and maintain a robust master list and question bank covering job roles across 16 sectors, adhering to Singapore Skills Framework guidelines for implementation across Insight Access clients in the Philippines and Malaysia
  • User Manual Creation: Develop tailored, industry-standard user manuals for strategic implementations, including customized editions for Philippine market leaders (John Clement, EEI, and Conty's) and a bespoke version for AirAsia, optimized for the aviation sector
  • User Engagement Facilitation: Enhance platform adoption and maximize user engagement through clear, concise, and actionable guidance, utilizing engaging video demonstrations created with Canva.
  • Contributed to successful product launches through meticulous end-to-end testing of applications.
  • Collaborated with developers to identify and resolve software issues, leading to higher product reliability.

Automation Operation Intern

Tune Protect
  • Performance Assessment: Conduct regular evaluations of virtual bot performance utilizing UiPath Assistant, adhering to established schedules to ensure optimal functionality
  • User Support: Provide Level 1 support to internal users experiencing issues related to RPA bots, ensuring timely resolution and user satisfaction
  • Reporting and Analysis: Compile comprehensive monthly benefit reports based on performance data extracted from bot logs, facilitating informed decision-making
  • Requirements Analysis: Analyze user requirements as outlined in the Business Requirement Document (BRD) provided by the Business Analyst, ensuring alignment with project objectives
  • Process Development: Design and implement Fast & Lean Operation (FLO) process flows using Microsoft Power Automate, Microsoft SharePoint, and Microsoft Forms for Tune Protect Malaysia, enhancing operational efficiency
  • Test Case Formulation: Develop test cases derived from specified test scenarios to support rigorous system integration testing (SIT)
  • Testing Collaboration: Conduct System Integration Testing (SIT) and assist with User Acceptance Testing (UAT) in collaboration with the Business Analyst and stakeholders from Tune Protect Malaysia HQ and branches, ensuring successful project delivery
  • Process Oversight: Oversee and maintain the integrity of process flows throughout the pilot run period and beyond, ensuring continuous improvement and adherence to best practices.

Admin & Creative Assistant

Nib Technologies Sdn Bhd
  • Administrative Support: Provided comprehensive administrative support to senior management, enhancing the efficiency of administrative and recruitment processes
  • Financial Oversight: Ensured meticulous financial management by monitoring and analyzing monthly expenditures, contributing to the organization's fiscal responsibility
  • Documentation Collaboration: Collaborated closely with the technical team to develop essential documentation, including Frequently Asked Questions (FAQs), with a specific focus on the WorqApp platform
  • Social Media Management: Led the creation and curation of engaging social media content across platforms such as LinkedIn and Instagram, utilising Canva to design visually appealing elements
  • Event Coordination: Assisted in various logistical tasks, including food procurement, event planning, scheduling team-building activities, and organizing corporate events related to WorqApp.

IT Support Executive

Mulia Property Development Sdn Bhd
01.2020 - 02.2022
  • User Training Facilitation: Conducted comprehensive training sessions for end-users on both in-house and third-party systems, ensuring proficient utilization and enhancing overall user competency
  • IT Collaboration: Collaborated effectively with the IT department in Jakarta and external vendors to identify and resolve IT issues faced by end-users, fostering a responsive and efficient support environment
  • System Oversight: Supervised and managed the building management system and visitor management system, ensuring seamless operations and meticulous record-keeping
  • Technical Documentation Development: Created detailed technical documentation, including standard operating procedures, to provide end-users with clear instructions and guidelines, enhancing system usability
  • IT Asset Management: Oversaw the management and tracking of the company's IT assets, ensuring optimal utilization and accountability
  • Performance Reporting: Generated monthly reports to document and analyze IT issues, facilitating proactive troubleshooting and driving performance improvements.

Front End Developer

Bakehouse Venture Builders Sdn Bhd
05.2017 - 08.2017
  • Collaborative Leadership: Engage collaboratively with the UI/UX designer and development team to define and clarify project requirements, translating wireframes and UI designs into high-quality, functional code in scrum and agile using Slack, Sketch, InVision and Asana
  • Front-End Development: Develop the front-end interface for a UK client - Revolicious in the food and beverage sector, translating design specifications into responsive, user-friendly web applications using Bootstrap
  • Functional Testing: Perform internal testing with the team lead prior to delivering the product to the client for User Acceptance Testing (UAT)
  • User Acceptance Testing: Facilitate User Acceptance Testing (UAT) with the client and implement improvements or enhancements prior to the final UAT phase.

Education

Bachelor of Science (Hons) - Software Engineering

Universiti Tun Hussein Onn Malaysia
2017

Master of Science - Computer Science

Staffordshire University
United Kingdom
2019

Skills

  • Software Testing Life Cycle

  • Functional & Manual Testing

  • Test Scripts

  • Bugs and Defects Tracking

  • Web Design

  • Project Management

  • Business & Data Analysis

  • Microsoft Office & Power Automate

  • User Manual & Training

  • Customer Support

  • Lean Six Sigma & Agile

  • Technical Documentation

Certification

Rocheston Cybersecurity Certified Engineer (RCCE) Level 1 & 2 - Asian Pacific University

Languages

English
Proficient
C2
Malay
Proficient
C2
Mandarin
Beginner
A1

Additional Information

Driving License: Malaysian Driving License - D

Notice Period: Two months

Accomplishments

  • Bachelor of Science (Hons) Major: Software Engineering
  • Master of Science Major: Computer Science
  • Rocheston Cybersecurity Certified Engineer (RCCE) Level 1 & 2 - Asian Pacific University
  • Lean Six Sigma White Belt - Tune Protect
  • Professional Certificate Digital Marketing - Brickfields Asia College
  • Mandarin HSK Level 1 - Fasih Mandarin & Universiti Malaya

References

References Available Upon Request

Timeline

Mandarin HSK Level 1 - Fasih Mandarin & Universiti Malaya

08-2024
Rocheston Cybersecurity Certified Engineer (RCCE) Level 1 & 2 - Asian Pacific University
07-2023
Lean Six Sigma White Belt - Tune Protect
07-2023
Professional Certificate Digital Marketing - Brickfields Asia College
02-2023

IT Support Executive

Mulia Property Development Sdn Bhd
01.2020 - 02.2022

Front End Developer

Bakehouse Venture Builders Sdn Bhd
05.2017 - 08.2017

QA Engineer & Business Analyst

CXS Analytics Sdn. Bhd
1 2024 - Current

Automation Operation Intern

Tune Protect

Admin & Creative Assistant

Nib Technologies Sdn Bhd

Bachelor of Science (Hons) - Software Engineering

Universiti Tun Hussein Onn Malaysia

Master of Science - Computer Science

Staffordshire University

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Nur Hafeeza Mohammad HamdanQA Engineer