Nurathirah Binti Mohmed Rashid
Senior Technical Support Specialist
Kuala Lumpur,14
Overview
6
6
years of professional experience
Work History
Senior Technical Support Specialist
Lenovo Malaysia
Kuala Lumpur
07.2022 - Current
- Leveraged data analytics tools to monitor trends in tech support requests, using findings to proactively address common issues and improve overall customer experience.
- Researched and identified solutions to technical problems.
- Installed and configured operating systems and applications
- Resolve level 1.5 technical issue.
- Experience in Service Now Experience in MSD • Identify and diagnose hardware and software issues Skills in Microsoft Azure Diagnose and troubleshoot technical issues such as account setup,network configuration, and hardware.
IT Support Engineer
General Electric
Kuala Lumpur
05.2019 - 06.2022
- Assisted with updating technical support best practices for use by team.
- Researched product and issue resolution tactics to address customer concerns.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Assisted in the development of IT policies, procedures, and best practices to maintain a secure computing environment.
- Installing and configuring computer hardware, software, systems,networks, printers and scanners Able to work under pressure with limited supervision
- Set up new users' accounts and profiles and deal with password issues
Web Developer
Mereka Makerspace
Kuala Lumpur
05.2018 - 01.2019
- Created powerful Content Management Systems to serve as interface for client.
- Applied emerging technologies to update and maintain site applicability.
- Designed and executed security measures such as firewalls and encryption.
- HTML and CSS
- Include, text, links ,images, videos
- Maps API, Instagram API
- Login Function
- Logout Function
Education
Bachelor of Science - Computer Science System And Networking (Hons)
Universiti Tenaga Nasional
Selangor 04.2001 -
Bachelor of Science - Diploma in Computer Science
Universiti Tenaga Nasional
Selangor 04.2001 -
Skills
Hardware diagnostics
CCNA Certification
Laptop Servicing
LAN/WAN
Hardware knowledge
Troubleshooting Network Issues
Computer System Diagnostics Software
Timeline
Senior Technical Support Specialist
Lenovo Malaysia
07.2022 - Current
IT Support Engineer
General Electric
05.2019 - 06.2022
Web Developer
Mereka Makerspace
05.2018 - 01.2019
Bachelor of Science - Computer Science System And Networking (Hons)
Universiti Tenaga Nasional
04.2001 -
Bachelor of Science - Diploma in Computer Science
Universiti Tenaga Nasional
04.2001 -