Overview
Work History
Education
Skills
Timeline
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Nurathirah Binti Mohmed Rashid

Nurathirah Binti Mohmed Rashid

Senior Technical Support Specialist
Kuala Lumpur,14

Overview

6
6
years of professional experience

Work History

Senior Technical Support Specialist

Lenovo Malaysia
07.2022 - Current
  • Leveraged data analytics tools to monitor trends in tech support requests, using findings to proactively address common issues and improve overall customer experience.
  • Researched and identified solutions to technical problems.
  • Installed and configured operating systems and applications
  • Resolve level 1.5 technical issue.
  • Experience in Service Now Experience in MSD • Identify and diagnose hardware and software issues Skills in Microsoft Azure Diagnose and troubleshoot technical issues such as account setup,network configuration, and hardware.

IT Support Engineer

General Electric
05.2019 - 06.2022
  • Assisted with updating technical support best practices for use by team.
  • Researched product and issue resolution tactics to address customer concerns.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Assisted in the development of IT policies, procedures, and best practices to maintain a secure computing environment.
  • Installing and configuring computer hardware, software, systems,networks, printers and scanners Able to work under pressure with limited supervision
  • Set up new users' accounts and profiles and deal with password issues

Web Developer

Mereka Makerspace
05.2018 - 01.2019


  • Created powerful Content Management Systems to serve as interface for client.
  • Applied emerging technologies to update and maintain site applicability.
  • Designed and executed security measures such as firewalls and encryption.
  • HTML and CSS
  • Include, text, links ,images, videos
  • Maps API, Instagram API
  • Login Function
  • Logout Function

Education

Bachelor of Science - Computer Science System And Networking (Hons)

Universiti Tenaga Nasional
Selangor
04.2001 -

Bachelor of Science - Diploma in Computer Science

Universiti Tenaga Nasional
Selangor
04.2001 -

Skills

Hardware diagnostics

Timeline

Senior Technical Support Specialist

Lenovo Malaysia
07.2022 - Current

IT Support Engineer

General Electric
05.2019 - 06.2022

Web Developer

Mereka Makerspace
05.2018 - 01.2019

Bachelor of Science - Computer Science System And Networking (Hons)

Universiti Tenaga Nasional
04.2001 -

Bachelor of Science - Diploma in Computer Science

Universiti Tenaga Nasional
04.2001 -

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Nurathirah Binti Mohmed Rashid Senior Technical Support Specialist