Nur Amira Binti Mahmud
Johor Bahru,Johor
Summary
Experienced administrative and building management professional with a strong track record in overseeing academic operations and multi-site residential property management. Skilled in coordinating building maintenance, supervising staff, liaising with stakeholders, and ensuring compliance with regulatory and quality standards, including ISO 9001:2015. Adept at presenting company profiles to government departments, managing budgets, and driving operational efficiency. Known for attention to detail, effective communication, and delivering high-quality service in both academic and property management environments.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work history
Building Manager
Pengurusan Bangunan Wijaya Sdn Bhd
Johor Bahru, Johor
2022.11 - Current
- Managed and supervised overall building management operations including maintenance, security, cleanliness, and support services.
- Ensured compliance with the Strata Management Act 2013 (Act 757), regulations, policies, and industry standards.
- Planned, monitored, and controlled operational budgets, vendor contracts, and service performance.
- Managed Annual General Meetings (AGM), Committee Meetings, and Extraordinary General Meetings (EGM).
- Prepared management, operational, and performance reports for owners, MC, and stakeholders.
- Supervised and developed the building management team including site staff and supervisors.
- Presented company profiles to various government departments and stakeholders for collaboration and management appointments.
- Represented the company in official meetings, audits, and performance evaluation sessions.
- Contributed to the achievement and maintenance of ISO 9001:2015 Quality Management System certification at managed sites.
- Ensured continuous improvement of systems, work processes, and service standards in line with ISO requirements.
Building Executive
Pengurusan Bangunan Wijaya Sdn Bhd
Johor Bahru, Johor
2020.01 - 2022.10
- Supervised daily operations and management of multiple Management Corporation (MC) schemes for apartment buildings in Johor Bahru.
- Ensured compliance with the Strata Management Act 2013 (Act 757), relevant regulations, and policies.
- Coordinated building maintenance works, contractors, vendors, and service providers.
- Managed the implementation of Annual General Meetings (AGM), Extraordinary General Meetings (EGM), and MC committee meetings.
- Prepared operational reports, basic financial reports, and management performance updates for MC and stakeholders.
- Supervised site staff including supervisors, clerks, and security personnel.
- Handled resident complaints, safety matters, cleanliness, and common facilities.
- Liaised with local authorities, developers, enforcement bodies, and related agencies.
- Ensured effective collection of maintenance fees and management of outstanding arrears.
Administration clerk
Pengurusan Bangunan Wijaya Sdn Bhd
Johor Bahru , Johor
2018.12 - 2019.12
- Managed daily administrative operations for building management and management corporation.
- Prepared official correspondence, resident notices, and documentation related to building operations.
- Maintained records of residents, complaints, maintenance, and contractors.
- Assisted in maintenance fee collection, receipt issuance, and basic financial record keeping.
- Coordinated maintenance works, repairs, and contractor site visits.
- Managed meeting documentation including Annual General Meetings (AGM), minutes, and related reports.
- Liaised with local authorities, suppliers, and relevant agencies regarding building matters.
- Provided customer service to residents for inquiries, complaints, and administrative matters.
Administration clerk
Universiti Teknologi MARA (UiTM)
Shah Alam, Selangor
2013.03 - 2017.03
- Managed academic affairs of Diploma students from admission through examination.
- Supervised students in subject selection according to schedules through the student system.
- Maintained and coordinated student records including academic files, examination results, and official documentation.
- Prepared official correspondence such as offer letters, student verification letters, deferment applications, and related documents.
- Provided administrative support to lecturers and faculty in academic operations.
- Liaised with students, parents, and relevant parties regarding academic and administrative matters.
- Assisted in examination coordination, report preparation, and compliance with university procedures.
- Delivered excellent customer service through phone and email correspondence.
- Improved document control by implementing a new tracking system.
- Managed office supplies and inventory for day-to-day operations.
- Photocopied, laminated and bound documents with efficiency and attention to detail to support staff members with preparation for meetings and presentations.
Administration clerk cum Customer Service
Isentric Sdn Bhd
Petaling Jaya, Selangor
2010.10 - 2013.03
- Applied Microsoft Office Suite, increasing task completion speed.
- Responded promptly to phone and email inquiries.
- Managed incoming and outgoing mail on, maintaining prompt responses and filing for maximum office efficiency.
- Organised and maintained filing systems for accessibility and orderliness.
- Photocopied, laminated and bound documents to support meeting preparation.
- Enhanced customer service with clear, concise communication.
Education
Diploma of Higher Education - Civil Engineering
Politeknik Port Dickson
Port Dickson, Negeri Sembilan 2007.03 - 2009.12
Skills
- Building Operations Management
- Strata Management (Act 757 Compliance)
- Facility Maintenance Coordination
- Vendor & Contractor Management
- Site Supervision & Team Leadership
- Documentation & Reporting
- ISO 9001:2015 Compliance & Quality Management
- Regulatory Compliance
- Audit Preparation & Monitoring
- Budget Planning & Cost Control
- Maintenance Fee Collection
- Basic Financial Reporting
- Arrears Management
- Professional Communication
- Government Liaison
- Presentation & Public Speaking
- Conflict Resolution & Complaint Handling
- Microsoft Office (Word, Excel, PowerPoint)
- Report Writing
- Record Keeping & Data Management
- System Administration (Building / Student / Property Systems)
Languages
Malay
Fluent
English
Upper intermediate
Timeline
Building Manager
Pengurusan Bangunan Wijaya Sdn Bhd
2022.11 - Current
Building Executive
Pengurusan Bangunan Wijaya Sdn Bhd
2020.01 - 2022.10
Administration clerk
Pengurusan Bangunan Wijaya Sdn Bhd
2018.12 - 2019.12
Administration clerk
Universiti Teknologi MARA (UiTM)
2013.03 - 2017.03
Administration clerk cum Customer Service
Isentric Sdn Bhd
2010.10 - 2013.03
Diploma of Higher Education - Civil Engineering
Politeknik Port Dickson
2007.03 - 2009.12