Nuraishah Hamizol
Content Moderator
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure position and managing multiple priorities with a positive attitude. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Content Moderator
Teleperformance
01.2021 - Current
- Proactively identified areas requiring policy updates or clarifications, reducing the occurrence of inconsistencies in content moderation decisions.
- Suggested improvements to content to enhance quality and accuracy.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Reduced response time for content review, ensuring a safer online environment for users.
Customer Service Representative
Teleperformance
12.2019 - 01.2021
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Updated account information to maintain customer records.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Investigated and resolved customer inquiries and complaints quickly.
Statistical Assistant
Department Of Statistics
08.2018 - 12.2019
- Supported decision-making process by providing accurate statistical analysis and insights to senior management.
- Cultivated strong working relationships with internal stakeholders, serving as a subject matter expert on all matters related to statistics and data analysis.
- Collaborated with research team members to design surveys, questionnaires, and data collection methods that ensured high-quality data inputs for analysis.
- Enhanced data accuracy by meticulously cleaning and organizing raw statistical data sets.
Education
Bachelor of Science - Psychology
University Islam Melaka (UNIMEL)
Malacca 04.2001 -
High School Diploma -
Sekolah Menengah Sungai Ara(STPM)
Sungai Ara, Penang, Malaysia 04.2001 -
Skills
Time management abilities
Editorial Policy Making
Active Listening
Teamwork and Collaboration
Professionalism
Patience and Tolerance
Timeline
Content Moderator
Teleperformance
01.2021 - Current
Customer Service Representative
Teleperformance
12.2019 - 01.2021
Statistical Assistant
Department Of Statistics
08.2018 - 12.2019
Bachelor of Science - Psychology
University Islam Melaka (UNIMEL)
04.2001 -
High School Diploma -
Sekolah Menengah Sungai Ara(STPM)
04.2001 -