Nuraishah Hamizol
Content Moderator
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure position and managing multiple priorities with a positive attitude. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Content Moderator
Teleperformance
01.2021 - Current
- Proactively identified areas requiring policy updates or clarifications, reducing the occurrence of inconsistencies in content moderation decisions.
- Suggested improvements to content to enhance quality and accuracy.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Reduced response time for content review, ensuring a safer online environment for users.
Customer Service Representative
Teleperformance
12.2019 - 01.2021
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Updated account information to maintain customer records.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Investigated and resolved customer inquiries and complaints quickly.
Statistical Assistant
Department Of Statistics
08.2018 - 12.2019
- Supported decision-making process by providing accurate statistical analysis and insights to senior management.
- Cultivated strong working relationships with internal stakeholders, serving as a subject matter expert on all matters related to statistics and data analysis.
- Collaborated with research team members to design surveys, questionnaires, and data collection methods that ensured high-quality data inputs for analysis.
- Enhanced data accuracy by meticulously cleaning and organizing raw statistical data sets.
Education
Bachelor of Science - Psychology
University Islam Melaka (UNIMEL)
Malacca 04.2001 -
High School Diploma -
Sekolah Menengah Sungai Ara(STPM)
Sungai Ara, Penang, Malaysia 04.2001 -
Skills
Time management abilities
undefinedTimeline
Content Moderator
Teleperformance
01.2021 - Current
Customer Service Representative
Teleperformance
12.2019 - 01.2021
Statistical Assistant
Department Of Statistics
08.2018 - 12.2019
Bachelor of Science - Psychology
University Islam Melaka (UNIMEL)
04.2001 -
High School Diploma -
Sekolah Menengah Sungai Ara(STPM)
04.2001 -
Similar Profiles
Jorge BecerrilJorge Becerril
Business Manager at TeleperformanceBusiness Manager at Teleperformance
ASMITA BAGULASMITA BAGUL
Customer Service Representative at TeleperformanceCustomer Service Representative at Teleperformance
MOHAMMAD MINAJMOHAMMAD MINAJ
Operations Team Leader at TeleperformanceOperations Team Leader at Teleperformance