Nur Afiqah Binti Abd Rahim
Admin / Nurse Assistant
Jenjarom,Selangor
Summary
Personable, helpful and able to build an excellent rapport with coworkers and customers. Over a year track record of setting up appointments and effectively answering inquiries in call center environments. Friendly Receptionist with 5 year background in CUSTOMER SERVICE . Knowledgeable about security, service and clerical requirements. Able to take on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Welcoming clerical professional with Hardworking with scripted interactions and collections guidelines.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Appointment Clerk,Telephonist
Avisena Women`s And Children Specialist Hospital
Shah Alam, Selangor
02.2018 - 07.2023
- Set appointments with customers based on individual convenience.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Information Clerk
Avisena Women`s And Children Specialist Hospital
Shah Alam, Selangor
02.2018 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
- Resolved customer problems and complaints .
Telephone Operator
Avisena Women`s And Children Specialist Hospital
Shah Alam, Selangor
02.2018 - 07.2023
- Connected callers with appropriate professional, department or business.
- Performed data entry operations to update database with customer responses.
- Received incoming calls and paged individuals and departments over PA system.
JUNIOR COLLECTION EXECUTIVE
MOVON SDN BHD
JENJAROM, SHAH ALAM
Sep.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Proved successful working within tight deadlines and a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Sijil Microsoft
Kolej Ptpl
Seksyen 13,Shah Alam 03.2009 - 03.2010
Sijil Pengendalian Pejabat
Kolej Komuniti Ledang
Ledang,Johor 06.2011 - 09.2011
Sijil Sumber Manusia
Kolej Komuniti Selandar
Selandar,Jasin 03.2012 - 05.2012
Skills
Administrative duties
Office administration
Database administration
MS Office proficiency
Sorting and labeling
Customer and client relations
Software
microsoft office,excel,power point
Timeline
JUNIOR COLLECTION EXECUTIVE
MOVON SDN BHD
Sep.2023 - Current
Appointment Clerk,Telephonist
Avisena Women`s And Children Specialist Hospital
02.2018 - 07.2023
Information Clerk
Avisena Women`s And Children Specialist Hospital
02.2018 - 07.2023
Telephone Operator
Avisena Women`s And Children Specialist Hospital
02.2018 - 07.2023
Sijil Sumber Manusia
Kolej Komuniti Selandar
03.2012 - 05.2012
Sijil Pengendalian Pejabat
Kolej Komuniti Ledang
06.2011 - 09.2011
Sijil Microsoft
Kolej Ptpl
03.2009 - 03.2010