Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Nur Afiqah Binti Abd Rahim

Admin / Nurse Assistant
Jenjarom,Selangor

Summary

Personable, helpful and able to build an excellent rapport with coworkers and customers. Over a year track record of setting up appointments and effectively answering inquiries in call center environments. Friendly Receptionist with 5 year background in CUSTOMER SERVICE . Knowledgeable about security, service and clerical requirements. Able to take on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Welcoming clerical professional with Hardworking with scripted interactions and collections guidelines.

Overview

6
6
years of professional experience
1
1
year of post-secondary education

Work History

Appointment Clerk,Telephonist

Avisena Women`s And Children Specialist Hospital
Shah Alam , Selangor
02.2018 - 07.2023
  • Set appointments with customers based on individual convenience.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Information Clerk

Avisena Women`s And Children Specialist Hospital
Shah Alam , Selangor
02.2018 - 07.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
  • Resolved customer problems and complaints .

Telephone Operator

Avisena Women`s And Children Specialist Hospital
Shah Alam , Selangor
02.2018 - 07.2023
  • Connected callers with appropriate professional, department or business.
  • Performed data entry operations to update database with customer responses.
  • Received incoming calls and paged individuals and departments over PA system.

JUNIOR COLLECTION EXECUTIVE

MOVON SDN BHD
JENJAROM , SHAH ALAM
Sep.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

Sijil Microsoft

Kolej Ptpl
Seksyen 13,Shah Alam
03.2009 - 03.2010

Sijil Pengendalian Pejabat

Kolej Komuniti Ledang
Ledang,Johor
06.2011 - 09.2011

Sijil Sumber Manusia

Kolej Komuniti Selandar
Selandar,Jasin
03.2012 - 05.2012

Skills

Administrative duties

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Software

microsoft office,excel,power point

Timeline

JUNIOR COLLECTION EXECUTIVE

MOVON SDN BHD
Sep.2023 - Current

Appointment Clerk,Telephonist

Avisena Women`s And Children Specialist Hospital
02.2018 - 07.2023

Information Clerk

Avisena Women`s And Children Specialist Hospital
02.2018 - 07.2023

Telephone Operator

Avisena Women`s And Children Specialist Hospital
02.2018 - 07.2023

Sijil Sumber Manusia

Kolej Komuniti Selandar
03.2012 - 05.2012

Sijil Pengendalian Pejabat

Kolej Komuniti Ledang
06.2011 - 09.2011

Sijil Microsoft

Kolej Ptpl
03.2009 - 03.2010
Nur Afiqah Binti Abd RahimAdmin / Nurse Assistant