JOSHUA SINGAM WILLIAM SINGAM

• Promoted company brand and unique offerings through personalized customer service.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
• Communicated with clients regarding account services, statements, and balances.
• Completed data entry to record call notes, suggestions and questions.
• Responded to customer calls and emails to answer questions about products and services.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Provided primary customer support to internal and external customers.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Promoted company brand and unique offerings through personalized customer service.
• Provided primary customer support to internal and external customers.
• Assisted call-in customers with questions and orders.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Communicated with clients regarding account services, statements, and balances.
• Responded to customer calls and emails to answer questions about products and services.
• Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.

• Performed event coordination for larger parties and gatherings.
• Responsible to generate timeline details and test tracking over new music.

. responsible to generate new code of music according to peak request

• perform to support and manage business process