Nur Effyza Shahira binti Abdul Karim
Melaka
Summary
Experienced and reliable in customer service of logistics industry in a fast-paced,team based environment. Customer service with reliable experience in arrangement of warehousing distribution of import/export for key accounts assigned. Commited and motivated in ability to adopt in every situation, willing to learn as much knowledge in logistics maritime/supply chain industry.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
CUSTOMER SERVICE EXECUTIVE (SEA EXPORT)
WORLDGATE EXPRESS SERVICES SDN BHD
07.2022 - Current
- Overseek customer inquires and related to sea export shipment that received from sales and customer directly.
- Liaise with external partners or vendors and internal teams in order to arrange and coordinate shipment requirement such as for booking, documentations and operation arrangement (haulage, forwarding, transport & delivery)
- Provide and communicates on updates to customers, agents or shipping line and organize workflow in order to meet time frame requirement of each shipment.
- Monitor daily shipment update and status to customer or agent on each shipment timely and accurately.
- Respond promptly and act to any enquires / any issue or discrepances that may arise during shipping process.
- Perform any ad-hoc duties as assigned or required from time to time..
- Submit pre-alert to agent before the shipment date, arrange payment to co-loader / liner and submit all required documents to agent before cargo reach destination.
- Monitor payment receive from customers and agents before shipment delivery or shipment release.
Customer Service Executive
PM Access World (Malaysia) Sdn Bhd
04.2021 - 06.2022
- Manage daily execution of customer service activities pertaining to the arrangement of warehousing distribution and import/export shipments for key accounts
- Coordinate with various shipping and forwarding contractors and internal warehouse operations to support timely receipt and delivery of shipments to customers
- Monitor closely to the progress of work orders and keep the customers informed on regular basis.
- Complete billing for each job by end of the month.
Assistant Branch Manager
99 Speedmart Sdn Bhd
10.2020 - 04.2021
- Manage and complete daily stores job
- Contributing to the team in order to accomplish and achieve the result of teamwork
Procurement (General Procurement)
CTRM Aero Composites Sdn Bhd
02.2020 - 03.2020
- Request for quotation (RFQ) once received demands list to be purchased
- Internship
Import Operation Coordinator
Vanguard Logistics Services (HK) Ltd
12.2015 - 07.2017
- Prepare and processes of all import documents and broker invoice and manage all contains shipment in coordination with freight and carriers.
- Manage and monitor day to day aspects of booking, shipping arrival and departure.
- Arrange and coordinate with consignee for freight arrangement, Port of loading requirement, Malaysia custom clearance and delivery.
- Prepare arrival notice timely – email/deliver to customer or Broker and consignee to enable custom clearance and transportation.
- Develop Delivery Order in company system and release delivery to consignee
Import Coordinator
ShipcoTransport Sdn Bhd
05.2015 - 12.2015
- Internship in import department.
- Manage and monitor day to day aspects of booking, shipping arrival and departure.
- Arrange and coordinate with consignee for freight arrangement, Port of loading requirement, Malaysia custom clearance and delivery.
- Prepare arrival notice timely – email/deliver to customer or Broker and consignee to enable custom clearance and transportation.
- Develop Delivery Order in company system and release delivery to consignee
Education
Bachelor of Science (Hons) - Logistics and Maritime Transportation
Universiti Pertahanan Nasional Malaysia (UPNM)
01.2017 - 01.2020
Diploma of Shipping Management - Shipping Management
Netherlands Maritime Institute of Technology (NMIT)
01.2013 - 01.2015
Skills
Multitasking
Timeline
CUSTOMER SERVICE EXECUTIVE (SEA EXPORT)
WORLDGATE EXPRESS SERVICES SDN BHD
07.2022 - Current
Customer Service Executive
PM Access World (Malaysia) Sdn Bhd
04.2021 - 06.2022
Assistant Branch Manager
99 Speedmart Sdn Bhd
10.2020 - 04.2021
Procurement (General Procurement)
CTRM Aero Composites Sdn Bhd
02.2020 - 03.2020
Bachelor of Science (Hons) - Logistics and Maritime Transportation
Universiti Pertahanan Nasional Malaysia (UPNM)
01.2017 - 01.2020
Import Operation Coordinator
Vanguard Logistics Services (HK) Ltd
12.2015 - 07.2017
Import Coordinator
ShipcoTransport Sdn Bhd
05.2015 - 12.2015
Diploma of Shipping Management - Shipping Management
Netherlands Maritime Institute of Technology (NMIT)
01.2013 - 01.2015
Similar Profiles
MAIZATUL FAZIDAH OTHMANMAIZATUL FAZIDAH OTHMAN
Senior Customer Services (Import) at Worldgate Express Sdn. Bhd.Senior Customer Services (Import) at Worldgate Express Sdn. Bhd.
Nur Nadhirah Atiqah Bt RahmatNur Nadhirah Atiqah Bt Rahmat
CUSTOM CLEARANCE BROKER at FEDERAL EXPRESS SERVICES SDN BHDCUSTOM CLEARANCE BROKER at FEDERAL EXPRESS SERVICES SDN BHD
Muhammad Addin Naim Bin MansorMuhammad Addin Naim Bin Mansor
Senior Associate - Products at NTT DATA Payment Services Sdn. Bhd. (formerly known as GHL Systems Sdn. Bhd.)Senior Associate - Products at NTT DATA Payment Services Sdn. Bhd. (formerly known as GHL Systems Sdn. Bhd.)
Farhat DianaFarhat Diana
Head of Accountant and Human Resource at Happy2UHead of Accountant and Human Resource at Happy2U
Wan Xin On (Jane)Wan Xin On (Jane)
Account Relationship Manager(Commercial & SME Banking) at Hong Leong Bank(M) BerhadAccount Relationship Manager(Commercial & SME Banking) at Hong Leong Bank(M) Berhad