NOR SYUHAIDA OTHMAN

ASSISTANT SALES MANAGER

Summary

Well-versed in developing and implementing effective sales strategies to maximize profits. Talented trainer and personnel developer with good people and problem-solving abilities. Knowledgeable about complying with company standards while increasing efficiency, customer satisfaction and bottom-line profitability.

Overview

years of professional experience

years of post-secondary education

Languages

Work History

Assistant Sales Manager

SGI VACATION CLUB BERHAD

SG PETANI

02.2011 - Current

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Recruit, manage, coach & develop sales & telemarketing staff to achieve the set sales targets by the Company
To plan, strategize and implement all sales strategies in a timely and effective manner.
To focus on achieving high level of profitability, growth, retention, professionalism, integrity, ethical standards and customer satisfaction.
Maintain sales staff job results by counselling and disciplining employee, planning, monitoring and appraising job results.
To participate in sales exhibitions/road shows as and when required.
To conduct weekly meetings and monthly sales review with team members and furnish reports on progress against plans as well as appropriate action plans to superiors.
To ensure that consistent quality service to customers, effective communication, effective strategies, appropriate action plans and necessary training are provided as well as shared among team members

Customer Service Banker

SCOPE INTERNATIONAL (M) BERHAD

PETALING JAYA

02.2008 - 10.2010

Handling inbound calls for Singapore citizens (enquiry, product information and credit card annual fee waiver)
Identified issues, analyzed information and provided solutions to problems.
Prepared variety of different written communications, reports and documents.
Carried out day-to-day duties accurately and efficiently.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Executed wire transfers, stop payments and account transfers.

Education

CERTIFICATE - TRAVEL OPERATION - Tourism And Travel Management

UITM MELAKA

ALOR GAJAH

06.2001 - 12.2002

SIJIL PELAJARAN MALAYSIA -

SMK SULTANAH ASMA

ALOR SETAR

01.1996 - 12.2000

Skills

Closing strategies

undefined

Accomplishments

Achieve 2018-2022:

Assist Team to be Top Branch 2019 (Gold)
Assist Team to be Top Branch 2020 (Gold)
Assist Team to be Top Branch 2021 (Silver)
Assist Team to be Top Branch 2022 (Silver)
1st Million Dollar Manager - Jan 2022 to March 2022

Timeline