NOR SYUHAIDA OTHMAN
ASSISTANT SALES MANAGER
Summary
Well-versed in developing and implementing effective sales strategies to maximize profits. Talented trainer and personnel developer with good people and problem-solving abilities. Knowledgeable about complying with company standards while increasing efficiency, customer satisfaction and bottom-line profitability.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Assistant Sales Manager
SGI VACATION CLUB BERHAD
SG PETANI
02.2011 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Recruit, manage, coach & develop sales & telemarketing staff to achieve the set sales targets by the Company
- To plan, strategize and implement all sales strategies in a timely and effective manner.
- To focus on achieving high level of profitability, growth, retention, professionalism, integrity, ethical standards and customer satisfaction.
- Maintain sales staff job results by counselling and disciplining employee, planning, monitoring and appraising job results.
- To participate in sales exhibitions/road shows as and when required.
- To conduct weekly meetings and monthly sales review with team members and furnish reports on progress against plans as well as appropriate action plans to superiors.
- To ensure that consistent quality service to customers, effective communication, effective strategies, appropriate action plans and necessary training are provided as well as shared among team members
Customer Service Banker
SCOPE INTERNATIONAL (M) BERHAD
PETALING JAYA
02.2008 - 10.2010
- Handling inbound calls for Singapore citizens (enquiry, product information and credit card annual fee waiver)
- Identified issues, analyzed information and provided solutions to problems.
- Prepared variety of different written communications, reports and documents.
- Carried out day-to-day duties accurately and efficiently.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Executed wire transfers, stop payments and account transfers.
Education
CERTIFICATE - TRAVEL OPERATION - Tourism And Travel Management
UITM MELAKA
ALOR GAJAH 06.2001 - 12.2002
SIJIL PELAJARAN MALAYSIA -
SMK SULTANAH ASMA
ALOR SETAR 01.1996 - 12.2000
Skills
Closing strategies
Goals and performance
Sales team supervision
Staff Management
Sales Goals
Accomplishments
Achieve 2018-2022:
- Assist Team to be Top Branch 2019 (Gold)
- Assist Team to be Top Branch 2020 (Gold)
- Assist Team to be Top Branch 2021 (Silver)
- Assist Team to be Top Branch 2022 (Silver)
- 1st Million Dollar Manager - Jan 2022 to March 2022
Timeline
Assistant Sales Manager
SGI VACATION CLUB BERHAD
02.2011 - Current
Customer Service Banker
SCOPE INTERNATIONAL (M) BERHAD
02.2008 - 10.2010
CERTIFICATE - TRAVEL OPERATION - Tourism And Travel Management
UITM MELAKA
06.2001 - 12.2002
SIJIL PELAJARAN MALAYSIA -
SMK SULTANAH ASMA
01.1996 - 12.2000