Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
References
Timeline
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Nor Shazlina Mohd Shukor

Nor Shazlina Mohd Shukor

Retail Expert
Sandakan

Summary

Highly motivated Retail Expert with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Gifted at working with all types of personalities. Consistently recognized for sales performance and excellence in customer service. Performance history of developing strong collaborative relationships and delivering impressive results.

Overview

11
11
years of professional experience

Work History

Retail Expert

CelcomDigi Berhad
04.2013 - Current
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
  • Increased revenue with strategic upselling of products and services to existing customers.
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Met existing customers to review current services and expand sales opportunities.

Education

Bachelor of Economics (Natural Resources) - Economics

Universiti Malaysia Terengganu (UMT)

STPM - undefined

Sekolah Menengah Kebangsaan Muhibbah

SPM - undefined

Sekolah Menengah Kebangsaan Taman Fajar

Skills

  • Communication

  • Problem-solving

  • Active Listening

  • Adaptability

  • Patience

  • Empathy

  • Technical Knowledge

Personal Information

  • Driving License: D Class License
  • Marital Status: Married

Accomplishments

  • Secretary of Voice Of Harmony choir (VOH) UMT, 2010-2011
  • Choir Performance at the 8th Convocation Ceremony, UMT 2010
  • Committee member for Malam Kebudayaan Borneo performance, UMT 2011
  • Sabah Idol Finalist 2012

References

Md Faizrul Adzwan Hadanan, 

Retail Lead 

Celcom Bluecube Sandakan

+6013-851 1188

faizrul@celcomdigi.com

Timeline

Retail Expert

CelcomDigi Berhad
04.2013 - Current

Bachelor of Economics (Natural Resources) - Economics

Universiti Malaysia Terengganu (UMT)

STPM - undefined

Sekolah Menengah Kebangsaan Muhibbah

SPM - undefined

Sekolah Menengah Kebangsaan Taman Fajar

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Nor Shazlina Mohd ShukorRetail Expert