Muhd Petres Bin Abdullah
Salesman
Kuching,13
Summary
Proven Retail Expert from CelcomDigi Centre Satok, adept in customer engagement and sales expertise, significantly boosting sales through effective upselling strategies. Excelled in teamwork and problem-solving, enhancing store productivity and customer satisfaction. Achieved notable sales goals, demonstrating a blend of exceptional service and sales acumen.
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Retail Expert
CelcomDigi Centre Satok
11.2023 - Current
- Managed inventory efficiently, ensuring stock levels were always adequate for consumer demand.
- Participated in weekly meetings, sharing insights on store performance metrics and contributing ideas for improvement.
- Assisted management with scheduling tasks, ensuring optimal staffing levels during peak hours.
- Collaborated with colleagues to create a positive store environment that fostered teamwork and productivity.
- Assisted in training new team members, resulting in a knowledgeable and efficient workforce.
- Boosted sales performance by effectively upselling products and suggesting complementary items.
- Organized promotional events and seasonal sales, drawing in more customers and increasing revenue potential.
Salesperson
Avis Rental Car
Kuching, 13
02.2021 - 09.2023
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Implemented effective sales strategies to maximize revenue generation.
- Expanded customer base through targeted prospecting and networking efforts.
Customer Service Officer
Aeon Mall Kuching
04.2019 - 01.2021
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
Telecaller
Grab Office Kuching
12.2018 - 02.2019
- Conducted follow-up calls for upselling opportunities, leading to increased revenue generation from existing customers.
- Handled sensitive customer information with utmost confidentiality, adhering to data protection regulations and company guidelines.
- Reduced customer complaints by providing clear explanations on products, services, and policies.
- Maintained detailed records of client interactions, updating customer information accurately in the database.
- Maintained compliance with regulatory guidelines and company policies while performing telecalling tasks, ensuring the highest level of professionalism.
Education
High School Diploma -
Sekolah Menengah Kebangsaan Green Road
Kuching, Sarawak, Malaysia 04.2001 -
Skills
Goal oriented
Timeline
Retail Expert
CelcomDigi Centre Satok
11.2023 - Current
Salesperson
Avis Rental Car
02.2021 - 09.2023
Customer Service Officer
Aeon Mall Kuching
04.2019 - 01.2021
Telecaller
Grab Office Kuching
12.2018 - 02.2019
High School Diploma -
Sekolah Menengah Kebangsaan Green Road
04.2001 -
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