NORSHAEIDALEE MOHD IZWAN LEE (AIDA LEE)
Nilai
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings.Ready to contribute to a dynamic team and make a positive impact.
Overview
13
13
years of professional experience
Work History
ADMIN EXECUTIVE
Cass Motors (m) Sdn Bhd
Nilai
06.2019 - 10.2023
- Handled confidential information, maintained database and records.
- Preparing documents for motorcycle registration, process such as K1, E Hak Milik, and Insurance.
- Handling road tax and insurance renewal.
- Handling & preparing documents for Insurance Claim.
- Filed paperwork and organized computer-based information.
- Handling logistic such as motorcycle stock & arranging lorry's driver trip.
- Collaborated with cross-functional teams to achieve organizational goals, fostering a positive work environment.
TEAM LEADER OPERATION
Dytan Health On-Line Sdn Bhd
Kuala Lumpur
11.2011 - 02.2017
- Managed outbound and inbound calls.
- Arranging clients' medical requirements for all insurance companies.
- Handled complaints and prepared reports.
- Attending operation meetings with Insurance Company.
- Set performance expectations, implemented reporting systems, managed conflict resolution, and maintained a diverse team culture.
- Conducted regular performance reviews to assess individual team member progress.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Developed strategies for problem solving and conflict resolution among team members.
Customer Service Executive
American International Assurance Bhd (AIA)
Jalan Ampang, Kuala Lumpur
02.2011 - 11.2011
- Provided prompt and courteous service to customers via phone and email.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Assisted with customer inquiries related to product information and policy status.
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Internship Student
Ministry of Tourism Malaysia
PWTC, Kuala Lumpur
05.2010 - 09.2010
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Assisted in the organization of events such as Colours of Malaysia, Contemporary Art Exhibition, Malaysia Green, 1 Malaysia Clean, etc.
- Prepared presentations and reports for senior management team members.
- Participated in brainstorming sessions to generate ideas for campaigns or initiatives.
- Maintained positive working relationship with fellow staff and management.
Education
Diploma - Diploma in Tourism Management
Universiti Teknologi Mara (UiTM)
Samarahan, Sarawak06-2011
Sekolah Menengah Jenis Kebangsaan (c) Chung Hwa
Kuala Lipis, Pahang12-2004
Skills
- Administrative Management
- Report Preparation
- Customer Service
- Microsoft Office
- Team Coordination
- Decision-Making
Languages
Malay
First Language
English
Proficient (C2)
C2
Chinese (Mandarin)
Advanced (C1)
C1
Timeline
ADMIN EXECUTIVE
Cass Motors (m) Sdn Bhd
06.2019 - 10.2023
TEAM LEADER OPERATION
Dytan Health On-Line Sdn Bhd
11.2011 - 02.2017
Customer Service Executive
American International Assurance Bhd (AIA)
02.2011 - 11.2011
Internship Student
Ministry of Tourism Malaysia
05.2010 - 09.2010
Diploma - Diploma in Tourism Management
Universiti Teknologi Mara (UiTM)
Sekolah Menengah Jenis Kebangsaan (c) Chung Hwa