Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
References
Timeline
Generic

NOR NABILAH AFFANDI

Gombak

Summary

Dedicated and focused professional with extensive experience in customer service, digital content management, banking services, and administrative roles. Skilled in problem-solving, decision-making, and fostering positive customer and team experiences. Proficient in business process design, critical thinking, and teamwork, with a strong commitment to achieving organizational goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Digital Data Reviewer-Trust & Safety(Indonesia)

Accenture
07.2021 - Current
  • Review, classify and/or remove content according to client guidelines, using specific tools and channels.
  • Understand and remain updated on changing client policies and guidelines.
  • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
  • Serve as an advocate for the user community.
  • Participate in process improvement initiatives that improve quality and efficiency of work.
  • Participate in continuous training programs and workgroup discussions for optimal development in the role.
  • Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe.

Senior Banking Officer

UOB Centre of Excellence
02.2019 - 05.2021
  • Streamlined customer service operations by addressing inquiries regarding banking services.
  • Resolved escalated complaints through effective problem analysis and solution implementation.
  • Ensured SLA compliance by meticulously managing workflows and data entry processes.

Assistant Manager

Pusat Bahasa Abad (ELC)
11.2016 - 12.2018
  • Coordinated daily operations and class schedules to optimize center management efficiency.
  • Delivered exceptional customer service, addressing inquiries and concerns from students and parents.
  • Supported recruitment, training, and supervision of instructors to uphold teaching standards.
  • Monitored class quality, implementing academic improvements and curriculum updates.
  • Organized events, workshops, and promotional activities to boost student engagement and center visibility.

Administrative Executive

GUC
07.2014 - 08.2016
  • Provided administrative support to academic and operational teams.
  • Managed the student lifecycle, including admissions, records, and correspondence.
  • Fostered effective communication with internal and external stakeholders to ensure smooth operations.

Education

Bachelor of Communication - with Honours

Open University Malaysia
04.2025

Diploma - Multimedia Application

Kuala Lumpur Metropolitan Univeristy College
05.2013

Skills

  • Leadership
  • Adaptability
  • Time Management
  • Attention to Detail
  • Problem-solving
  • Teamwork
  • Communication
  • Creativity
  • Work ethic
  • Multitasking Abilities

Affiliations

  • I currently lead the Shopping Engagement Team at Accenture, where my team and I organize creative events and games to boost morale and team engagement In addition to our core responsibilities, we handle various ad-hoc tasks to foster a fun, inclusive, and collaborative workplace culture

Languages

Malay
First Language
English
Advanced (C1)
C1
Indonesian
Intermediate (B1)
B1

Certification

Anti-Money Laundering Concepts: AML, KYC and Compliance

https://www.udemy.com/certificate/UC-91367ba0-a270-44c7-affd-755605d99a61/

References

Fauzi (Team Lead):+60 13 379 0645

Timeline

Digital Data Reviewer-Trust & Safety(Indonesia)

Accenture
07.2021 - Current

Senior Banking Officer

UOB Centre of Excellence
02.2019 - 05.2021

Assistant Manager

Pusat Bahasa Abad (ELC)
11.2016 - 12.2018

Administrative Executive

GUC
07.2014 - 08.2016

Bachelor of Communication - with Honours

Open University Malaysia

Diploma - Multimedia Application

Kuala Lumpur Metropolitan Univeristy College

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NOR NABILAH AFFANDI