Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

NOR NABILAH AFFANDI

Gombak, Selangor

Summary

Dedicated and focused professional with extensive experience in customer service, digital content management, banking services, and administrative roles. Skilled in problem-solving, decision-making, and fostering positive customer and team experiences. Proficient in business process design, critical thinking, and teamwork, with a strong commitment to achieving organizational goals

Overview

11
11
years of professional experience

Work History

Digital Data Reviewer-Trust & Safety(Trainer)

Accenture
07.2021 - Current
  • Manage and review digital content to ensure compliance with client policies and industry standards.
  • Safeguard content accuracy and quality while resolving user inquiries with speed and empathy.
  • Implement business process design and outsourcing strategies to enhance platform efficiency.
  • Train and onboard new joiners, ensuring they are well-equipped with the necessary tools and knowledge to succeed in their roles.
  • Lead weekly sync meetings to communicate policy updates, and process changes to the team.
  • Foster a collaborative learning environment by encouraging open communication, and providing ongoing support and feedback.
  • Act as a point of contact for clarifications and escalations related to policy implementation and workflow procedures.

Senior Banking Officer

UOB Centre of Excellence
02.2019 - 05.2021
  • Streamlined customer service operations by addressing inquiries regarding banking services.
  • Resolved escalated complaints through effective problem analysis and solution implementation.
  • Ensured SLA compliance by meticulously managing workflows and data entry processes.

Assistant Manager

Pusat Bahasa Abad (ELC)
11.2016 - 12.2018
  • Coordinated daily operations and class schedules to optimize center management efficiency.
  • Delivered exceptional customer service, addressing inquiries and concerns from students and parents.
  • Supported recruitment, training, and supervision of instructors to uphold teaching standards.
  • Monitored class quality, implementing academic improvements and curriculum updates.
  • Organized events, workshops, and promotional activities to boost student engagement and center visibility.

Administrative Executive

Geomatika University College
07.2014 - 08.2016
  • Provided administrative support to academic and operational teams.
  • Managed the student lifecycle, including admissions, records, and correspondence.
  • Fostered effective communication with internal and external stakeholders to ensure smooth operations.

Education

Bachelor of Communication - with Honours

Open University Malaysia
04.2025

Diploma - Multimedia Application

Kuala Lumpur Metropolitan Univeristy College
05.2013

Skills

  • Leadership
  • Adaptability
  • Time Management
  • Attention to Detail
  • Problem-solving
  • Teamwork
  • Communication
  • Creativity
  • Work ethic

Affiliations

  • I currently lead the Shopping Engagement Team at Accenture, where my team and I organize creative events and games to boost morale and team engagement In addition to our core responsibilities, we handle various ad-hoc tasks to foster a fun, inclusive, and collaborative workplace culture.

Languages

English

Bahasa Melayu

Bahasa Indonesia

References

References available upon request.

Timeline

Digital Data Reviewer-Trust & Safety(Trainer)

Accenture
07.2021 - Current

Senior Banking Officer

UOB Centre of Excellence
02.2019 - 05.2021

Assistant Manager

Pusat Bahasa Abad (ELC)
11.2016 - 12.2018

Administrative Executive

Geomatika University College
07.2014 - 08.2016

Bachelor of Communication - with Honours

Open University Malaysia

Diploma - Multimedia Application

Kuala Lumpur Metropolitan Univeristy College

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NOR NABILAH AFFANDI