Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic
NORMALA  AMIR

NORMALA AMIR

SELANGOR

Summary

Organised Pembantu Tadbir with strengths in records management, correspondence and complaint handling. Delivers accurate administration, clear client communication and reliable support with Microsoft Excel and Word.

Overview

1
1
Language
18
18
years of professional experience

Work History

Pembantu Tadbir

SMK Jalan Empat
Bandar Baru Baru Bangi, Malaysia
01.2024 - Current
  • Managed complaints with calm, clear communication and problem-solving.
  • Collaborated with team members to achieve target results.
  • Maintained clean, safe working environments to eliminate accident risks.

Pembantu Tadbir

SMKA Maahad Hamidiah
Kajang, Malaysia
01.2009 - 12.2023
  • Resolved customer complaints through effective communication and problem-solving, ensuring customer satisfaction.
  • Collaborated with team members to meet project targets.
  • Maintained clean, safe working environments to minimise accident risks.

Education

Diploma of Higher Education - Multimedia management

Multimedia Academy
MTDC-UPM
01-2002

Skills

  • Office administration
  • Records management
  • Data entry
  • Microsoft Excel
  • Microsoft Word
  • Filing systems
  • Correspondence handling
  • Customer service
  • Complaint management
  • Client communication
  • Team collaboration
  • Administrative coordination
  • Deadline management
  • Stakeholder engagement

Languages

English
Elementary
A2

Interests

  • Reading

Timeline

Pembantu Tadbir

SMK Jalan Empat
01.2024 - Current

Pembantu Tadbir

SMKA Maahad Hamidiah
01.2009 - 12.2023

Diploma of Higher Education - Multimedia management

Multimedia Academy
NORMALA AMIR