Norlela Rojulai

Key Responsibilities

• Job analysis: Identify the skills, duties, and competencies required for the role. Define the job's expectations and criteria for evaluating candidates.
• Screening: Evaluate candidates' eligibility and suitability for the role.
• Applicant assessment: Evaluate candidates' skills, knowledge, and abilities. (manual /using TAS/TAT)
• Interviewing (prescreen/callproof): Evaluate candidates performance by way how he/she upselling/Marketing their skills and experience through phone calls and text messaging setting.
• Reply/feedback/clarify inquiries from talents about the job.
• Finalised, recommend/suggest and submission of shortlisted talents profile for the job.
• Sourcing candidates: Attract and identify the best candidates for open positions.

• Hired under employment package of Senior HR Manager
• Direct report to the Managing Director and the General Manager
• Main responsibilities includes Human Resources Management and Operation as a whole
• Good knowledge of Employment Act and IR
• Practical organization skills, excellent communication skills, trustworthy, reliable, committed, resourceful and results oriented

• Oversee Group HR & Admin Operations for the OLIO Group of Company
• Supervise Strategic HR Management (HRM) and Operation to the Group of Company which includes HRM, Resourcing, Employee Relations, Learning & Development, and Compensation & Benefits
• Develop and manage the implementation, interpretation and administration of HR policies and programs
• Provide expert guidance, coaching and support on the full range of HR activities (including policies & procedures, terms & conditions of employment, absence management, restructuring of services, performance management, and redundancy planning to ensure a consistent and fair approach to people management across the Board
• Assist the Group of Companies in talent acquisition and manpower planning
• Attend to matters and dispute related to HR and representation case with IR Dept
• Keep up to date with legal developments and advise management on compliance and risk factors
• Establish HR related policy & procedures for the company such as creating efficient filing procedures resulting in easy retrieval of personnel information

• Supervise Strategic HR Management (HRM) and Operation to the Group of Company which includes HRM, Resourcing, Employee Relations, Learning & Development, and Compensation & Benefits
• Develop and manage the implementation, interpretation and administration of HR policies and programs
• Provide expert guidance, coaching and support on the full range of HR activities (including policies & procedures, terms & conditions of employment, absence management, restructuring of services, performance management, and redundancy planning to ensure a consistent and fair approach to people management across the Board
• Assist the Group of Companies in talent acquisition and manpower planning
• Attend to matters and dispute related to HR and representation case with IR Dept
• Keep up to date with legal developments and advise management on compliance and risk factors
• Establish HR related policy & procedures for the company such as creating efficient filing procedures resulting in easy retrieval of personnel information

• Leaded the Chief Operating Officer (COO) Direct Report front office by working closely with the COO
• Organized COO’s day-to-day schedule to promote productivity and ensure efficient usage of his time
• Provided key functions such as deliverables impacting revenue, deliverables impacting smooth operations, deliverables impacting people, and administration function to over 300 CEA staff
• Appointed Project Management Officer (PMO) for CEA workspace expansion project following business expansion
• Managed full spectrum of HR function to the Business Intelligent & analytics Unit (BIAU)
• Performed administrative tasks to setup and support reporting and campaign management Centre of Excellent (COE), aid the GM and BIAU team with their day-to-day operations, and analyze property utilized by Reporting and Campaign Management COE and BIAU
• Monitored the Customer Management System (CMS) and generated report accordingly

• Oversaw HR department by managing all aspects of human resources including organizational design, development, and employee relation
• Provided administrative functions such as sales admin and managed office operations as a whole
• Successfully:
• Reduced more than 50% of the monthly OPEX
• Reorganized and established a new filing system for HR personnel and vendor resulting in 100% improved filing management tracking and information efficiency
• Reduced errors in monthly payroll management by 10%, with the implementation of a new payroll analysis system
• Implemented process improvements for new hiring

• Managed the executive office and led the team
• Workload divided to 70% report writing and corporate management, and another 30% based on ad-hoc tasks and special projects
• Successfully:
• Established and implemented new Job Descriptions for team staff profiles including daily job procedures
• Developed and implemented Centralize Filing System resulting in a 100% increase of efficiency in document management

• Head-huntered and received an offer to join Sapura Resources for a manager role to manage MD's office
• My main role is to provide business and corporate administrative support
• Worked closely with the COO of Sapura Aviation to provide support in contract and customer data management
• Successfully:
• Developed and implemented Standard Operating Procedures for Hangar Tenancy Management that include office space and aircraft parking space for AeroHandlers Sdn Bhd, a subsidiary of SRB
• Reduced communication barrier, as a PIC to liaising with existing and potential customers, suppliers, contractors, and vendors related to the rental agreement for office space & aircraft parking space, and hangar maintenance and supplies
• Committee member for establishment of Customer Management System for Sapura Aero Sdn Bhd, subsidiary of SRB, which system has had positive impacts and increased more than 35% efficiency of managing the tenancy revenue collection in a matter of a year
• Established and managed a new business portfolio for the rental of aircraft parking space and office space