MOHAMMAD ALISAIF
RECEPTIONIST
Johor Bahru,Johore
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
5
5
years of professional experience
1
1
Language
Work History
Hotel Front Desk Receptionist
Hotel Aromas Kulai
JALAN KENARI 19 BANDAR PUTRA
06.2019 - Current
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Resolved service-related problems and documented actions in system.
Education
Specialist In School Psychology - English Education
Bombay Scottish School.
153, Swatantryaveer Savarkar Rd, Mahim West, MahimSkills
File management
Word processing
Time management
Cash Handling
Active Listening
Data Entry
[Type] Software Proficiency
Critical Thinking
Good Telephone Etiquette
Self-Motivated
Timeline
Hotel Front Desk Receptionist
Hotel Aromas Kulai
06.2019 - Current
Specialist In School Psychology - English Education
Bombay Scottish School.