NORHAN BASIR
SANDAKAN
Summary
Customer Service professional delivering exceptional support through effective communication and prompt response handling. Resolves inquiries and directs queries to appropriate departments, enhancing customer satisfaction. Committed to fostering positive experiences and maintaining high service standards.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Pejabat Jabatan Rela Kota Marudu Sabah
Administrative Assistant
03.2016 - 12.2017
- Managed complaints through calm, clear communication and problem-solving to enhance customer satisfaction and resolve issues promptly.
- Handled incoming calls and emails, ensuring timely responses and directing queries to relevant departments to facilitate efficient communication.
- Answered telephone calls, providing accurate information, directing callers to appropriate contacts, and ensuring clear message-taking to support effective operations.
- Worked closely with team members on project goals to enhance collaboration.
National Institute Of Occupational Safety&Health
Safety And Health Officer (Student Practical)
03.2015 - 06.2015
- Prepared and submitted detailed reports on health and safety performance to senior management.
- Assessed workplace compliance with key safety standards and government regulations, initiating remediation processes to correct deficiencies.
- Worked closely with team members on project tasks.
- Maintained clean, safe working environments to eliminate accident risks.
Lup Kong Sdn. Bhd
Cashier/Store Keeper
12.2010 - 05.2011
- Stored stock safely and securely to maintain quality of goods.
- Coordinated with suppliers for timely delivery of goods, verifying quantities and quality upon receipt.
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
Syarikat Kurdat Maju
Admin Clerk
08.2010 - 11.2010
- Addressed customer service enquires quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
TKS Supersave Sdn. Bhd
General work
01.2010 - 04.2010
- Collaborated with team members to achieve target results.
- Achieved service time and quality targets.
- Handled customer concerns and escalated major issues to supervisor.
Education
DIPLOMA - Diploma in Management With Multimedia
Multimedia College Sabah
Kota Kinabalu , Sabah01-2012
SPM -
Sekolah Menengah Kebangsaan Taman Fajar
Sandakan , Sabah01-2009
Skills
- Customer service
- Risk assessment
- Compliance auditing
- Complaint resolution
- Team collaboration
- Stock management
- Report writing
- Health and safety standards
Languages
English
Upper Intermediate
B2
Malay
Proficient
C2
Timeline
Pejabat Jabatan Rela Kota Marudu Sabah
Administrative Assistant
03.2016 - 12.2017
National Institute Of Occupational Safety&Health
Safety And Health Officer (Student Practical)
03.2015 - 06.2015
Lup Kong Sdn. Bhd
Cashier/Store Keeper
12.2010 - 05.2011
Syarikat Kurdat Maju
Admin Clerk
08.2010 - 11.2010
TKS Supersave Sdn. Bhd
General work
01.2010 - 04.2010
DIPLOMA - Diploma in Management With Multimedia
Multimedia College Sabah
SPM -
Sekolah Menengah Kebangsaan Taman Fajar