Norhaliza Saman
Penang
Summary
- Self-motivated, Goal Oriented - Work independence and will give the best to the work related and solve issued - Positive attitude creating a positive work environment - Personal Management - Knowledge of core hotel PMS and related software systems, good knowledge in using Microsoft Office (Word, Excel, PowerPoint for presentation), hardworking, able to work under pressure and forward-looking mind-set - Organized, attention to detail, structured and proven ability to work with minimal supervision - Good team player, reliable, trustworthy and multitasking capabilities - Detail oriented, multitask in a fast-pace environment under strict deadlines. - Professional customer service and problem solving/ analytical skills - Genuine interests in helping and resolving guests’ queries. Able to deal with complaints in calm and composes manner
Overview
23
23
years of professional experience
Work History
Building Manager
Accuracy Property Management Sdn Bhd / Lavanya Residences
08.2023 - 01.2024
- Manage the day-to-day operations of maintenance of residential properties and liaise with tenants and owners, coordinate and manage housekeeping, maintenance and security activities and also ensure the facilities meet regulatory standards and code.
- Coordinate and overseeing regular building maintenance and repairs.
- Managing and directing cleaning and security staff activities and preparing and carryout emergency protocols and procedures.
- Maintaining safe environment for building occupants and visitors.
- Ensuring facilities are in compliance with applicable policies, regulations and building codes and responding to inquiries and request by building tenants
- Villas and resolving any problems or issues.
- Ensuring Budgeting and Financial Management; Develop and manage the building's budget, including maintenance and operational costs.
- Monitor expenses and make cost-saving recommendations. Collect rent and other fees, ensuring payment schedules are adhered to.
- Work with accounting teams to track expenses and report on building financials. Vendor and Contractor Management:
- Hire, manage, and supervise external contractors and vendors (cleaning, landscaping, security, etc.). Ensure contractors perform work according to agreed terms and within the allocated budget. Negotiate contracts and service agreements with vendors.
- Safety and Security: Ensure building complies with health, safety, and fire codes. Implement and oversee security measures, such as access control systems, surveillance cameras, and emergency evacuation plans. Conduct regular safety drills and safety inspections.
- Oversee cleaning and janitorial services for the building. Ensure building aesthetics are maintained (interior and exterior appearance).
- Administrative Tasks: Maintain accurate and up-to-date records of building operations and tenant Information. Assist with leasing activities and property marketing as necessary
- Operation / Level Management
- Monthly Salary MYR 5300.00
Facilities Coordinator
CBRE –Penang
02.2020 - 07.2020
- Facilities coordinators oversee all activities inside a building, handle incoming general telephone calls Welcome visitors and maintain a visitor’s log Issue identity or access cards to visitors Distributing/collecting internal and external mail/courier on a daily basis
- Answer/re-route visitor/caller/employees’ questions and concerns Promote a positive and optimistic work environment.
- Report to the facilities manager and work together in tracking expenses and coordinating with external vendors.
- Day to day office support and facility management, ordering office first aid supplies. Ensuring office equipment supplies and consumable are maintained and used efficiently.
- Ensuring that the office environment is maintain ad in good condition. Supervise incoming /outgoing mail, including international courier and special deliveries.
- Responds to client inquires and concerns. Ensures timely and quality service delivery to clients. Follows up with clients to ensure customer satisfaction.
- General administration task supports the office, including assistance with travel arrangement for colleagues, including visa application.
- Meeting greeting all visitors and coordinate hospitality for visitors and the teams.
- Creates work orders and assigns work orders to multiple technicians, subcontractors and vendors. Communicates work orders to technicians and assists management in resolving problems.
- Provides reports on open and closed work orders and checks status with the appropriate technician and Maintains files on work orders, proposals, and department files.
- Monthly budget report and quarterly report.
- Creates vendor files and checks accuracy on completed paperwork submitted by vendors.
- Assist’s vendors on work order and billing procedures. Processes invoices and ensures proper cost center coding.
- Assists with the inspections on the facility campus. Uses pc and/or PDA for work order system, email, ESS and training.
- Assist with process and procedure training. Other duties may be assigned.
- Position Level Executive
- Monthly Salary MYR 3500.00
Facilities Coordinator- Head Office Penang Branch
Microsemi Solutions Sdn. Bhd.
02.2013 - 09.2019
- Handle incoming general telephone calls Welcome visitors and maintain a visitor’s log Issue identity or access cards to visitors Distributing/collecting internal and external mail/courier on a daily basis Answer/re-route visitor/caller/employees’ questions and concerns Promote a positive and optimistic work environment.
- As time permits, offload the company management of as many administrative duties as possible to help them focus on their other responsibilities. This includes but is not limited to completing expense reports, assistance with generating reports with using Microsoft office tools, PowerPoint presentations, translation services, general editing or travel planning.
- Maintain the company intranet WEB pages. Keep the information up to date with guidance from site manager and each of the functional groups in
- Maintain the Library while collaborating with the company librarian to ensure all books are register in the company database. This should include a quarterly inventory of the library to identify lost books and collect unneeded books from employees.
- Co-ordinate and support hiring process. This includes setting up and coordinating interviews for candidates as requested by the business unit managers. The generation and maintenance of the orientation package and site Administrative and Facilities presentation. Also includes the preparation and allocation of the new hire cubicle, office supplies and interview material. Supervise the maintenance and alteration of office areas and equipment, as well as layout, arrangement and responsible for arranging internal office moves.
- Manage project schedules and deadline, promote corporate branding and cultivate corporate culture in line with management goal and objectives Lead Corporate Social Responsibility (CSR) Programs Manage public relations related matters Assume responsibility on interactions across all of the company’s relevant social and digital platforms
- Co-ordinate any conferencing events. This should include the planning of catering and conferencing equipment and attending events as required.
- Help co-ordinate social activities for the site. These would include, staff picnics, holiday and promotion parties, training or public relations events.
- Help with air ticket / hotel booking for those staff travelling and visitors.
- Work closely with vendor’s when come to the issued and to ensure all the problem is resolve.
- Make sure less complain on the site, Monthly meeting with department head to seek any complaining issued on their site and on issued highlighted resolved with fast and efficiently
- Work closely with HR and co-operate with all the employees in the office
- Helping others department if their needed
- Prepare monthly and quarterly head count report for management review.
- Position Level Executive
- Monthly Salary MYR 2800.00
Guest Service Manager
The Andaman Luxury Collection Hotel Langkawi Kedah, Malaysia
11.2011 - 01.2013
- Guest service manager focuses on the client's needs and requirements and ensures that they are being fulfilled. Implements various strategies that will help in improving the hotel facilities that will eventually lead to an increasing number of customers. To makes sure that effective guest strategies are designed so that exceptional services can be provided to the visitors. To get a better understanding;
- To ensure that the guests are being escorted properly and that they have been directed to the requested rooms after proper completion of the check-in procedures
- To manage and adjust the labor and staff requirements so that all the daily activities are executed in an appropriate manner
- To ensure that the security system is properly functioning and that it is in good working condition, and to ensure that the hotel environment is safe and secured
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards
- Helps guest’s complete registration cards and then assigns rooms, accommodating special requests whenever possible.
- Verifies the guest's method of payment and follows established credit-checking procedures.
- Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.
- Coordinate requests for maintenance and repair work.
- To work on shift and overnight too during emergency, replace staff on emergency or annual leave
- Maintains a thorough knowledge of the room rack locations types of rooms, room rack operations
- Maintains a detailed knowledge about the hotel's services and hours of operations. Knows all safety and understands emergency procedures and how to act upon them. Understands accident prevention policies. Knows cash handling procedures. Files and posts all changes to guest master and city ledger account.
- Industry Hotel / Hospitality
- Specialization Hotel Management / Customer Service
- Role Management
- Position Level Manager
- Monthly Salary MYR 3800.00
Sales Executive
Habib Jewel Sungai Petani
06.2008 - 05.2010
- Using specialist computer software, for example to handle sales statistics, produce sales projections and present spreadsheets and graphs;
- Analyzing every aspect of bestsellers (for example, the bestselling price points, Colors or styles) and ensuring that they reach their full potential;
- Maintaining awareness of competitors' performance.
- Monitoring slow sellers and taking action to reduce prices or set promotions as necessary
- Gathering information on customers' reactions to products;
- Analyzing the previous season's sales and reporting on the current season's lines; making financial presentations to senior managers.
- Accompanying buyers on visits to manufacturers to appreciate production processes;
- Meeting with suppliers and managing the distribution of stock, by negotiating cost prices, ordering stock, agreeing timescales and delivery dates and completing the necessary paperwork.
- Identifying production and supply difficulties and dealing with any problems or delays as they arise; managing, training and supervising junior staff.
- Industry Merchandise
- Specialization Merchandise / Customer Service
- Position Level Junior Executive
- Monthly Salary MYR 2800.00
Guest Service Agent
Sheraton Langkawi Beach Resort, Langkawi, Kedah, Malaysia
11.2000 - 03.2008
- Represents the hotel to the guest throughout all stages of the guest's stay. Determinates a guest's reservation status and identifies how long the guest will stay.
- Helps guest’s complete registration cards and then assigns rooms, accommodating special requests whenever possible.
- Verifies the guest's method of payment and follows established credit-checking procedures.
- Places guest and room information in the appropriate front desk racks and communicates this information the appropriate hotel personnel.
- Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
- Must be sales-minded.
- Presents options and alternatives to guests and offers assistance in making choices. Knows the location and types of available rooms as well as the activities and services of the property.
- Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out’s, Foreign currency exchange etc.
- Industry Hotel / Hospitality
- Specialization Hotel Management / Customer Service
- Position Level Non-Executive
- Monthly Salary MYR 2500.00 + 4 service points
Education
Sijil Perhotelan dan Management -
Institut Teknologi Tun Abdul Razak (ITTAR)
01.1998
Sijil Pelajaran Malaysia - undefined
Sekolah Menengah Kebangsaan Sultanah Bahiyah
Alor Setar, Kedah01.1995
Penilaian Menengah Rendah - undefined
Sekolah Menengah Kebangsaan Sultanah Bahiyah
Alor Setar, Kedah01.1993
Ujian Penilaian Sekolah Rendah - undefined
Sekolah Rendah Kebangsaan Sultanah Asma
Alor Setar, Kedah01.1990
Skills
- - Communication skills
- - flexibility and Adaptability and Learning agility: Quick Learner
- - Positive Attitude in working environment
- - Handling office project and renovation
- - Handling guest complain and issued
- - Extensive experience in expending office or building renovation and equipment maintenance Advanced knowledge of maintenance planning and schedules Ability to respond to building and equipment emergencies
- - Leadership and financial management
- - Customer Service and Support
- - Galaxy / Light Speed
- - Opera V3 & V5
- - Microsoft Office ie; Microsoft Word, Excel
LANGUAGE
English - Written: Good; Spoken: Fluent
Malay - Written: Good; Spoken: Fluent
Timeline
Building Manager
Accuracy Property Management Sdn Bhd / Lavanya Residences
08.2023 - 01.2024
Facilities Coordinator
CBRE –Penang
02.2020 - 07.2020
Facilities Coordinator- Head Office Penang Branch
Microsemi Solutions Sdn. Bhd.
02.2013 - 09.2019
Guest Service Manager
The Andaman Luxury Collection Hotel Langkawi Kedah, Malaysia
11.2011 - 01.2013
Sales Executive
Habib Jewel Sungai Petani
06.2008 - 05.2010
Guest Service Agent
Sheraton Langkawi Beach Resort, Langkawi, Kedah, Malaysia
11.2000 - 03.2008
Sijil Pelajaran Malaysia - undefined
Sekolah Menengah Kebangsaan Sultanah Bahiyah
Penilaian Menengah Rendah - undefined
Sekolah Menengah Kebangsaan Sultanah Bahiyah
Ujian Penilaian Sekolah Rendah - undefined
Sekolah Rendah Kebangsaan Sultanah Asma
Sijil Perhotelan dan Management -
Institut Teknologi Tun Abdul Razak (ITTAR)
References
- Mr., Ridzuwan Osman, Senior Operation Management, +6017 5272313, Accuracy Management Sdn Bhd, Lavanya Residences, Pantai Tengah, 07000 Langkawi, Kedah., Langkawi, Kedah, 07000, Property
- Ms., Asmah Hahim, Hotel Manager, +6012 4097402, the Smith House, Bandar Padang Matsirat, Langkawi, Kedah, 07100
- Mr., Fadzil Sabu, Chief Operations Safety and Security Officer, +60 19 7753549, Aman Central Mall, Alor Setar, Kedah
- Ms., HJ Lim, Senior Planning Manager, +60 12 4225772, Microchip-Penang, Penang, Malaysia
- Mr., Ross Babish, Senior Manager, Facilities, +1 (408) 239-8347, Microsemi - USA, 1380 Bordeaux Drive, Sunnyvale, California, USA, 94089
- Mr., Don Thiel, Director of Facilities, PMC-Sierra International Sdn Bhd, 8555, Baxter Place, Burnaby, Canada, V5A4V7