Dynamic Property Admin Executive with a proven track record at Hive Quarters Sdn Bhd, excelling in client relationship management and contract negotiation. Skilled in financial reporting, I effectively resolved complaints and streamlined property bookings, enhancing client satisfaction and operational efficiency. Committed to achieving results through proactive communication and strategic planning.
• Handled property bookings from agents through to check-in.
• Managed client reminders for rental payments and resolved complaints.
• Prepared and tracked owner payout statements and account receivables.
• Drafted new tenancy agreements and managed contract renewals.
• Conducted outbound and inbound calls to recover mortgage payments.
• Assessed customer financial situations and established payment plans.
• Coordinated with legal and recovery teams to handle delinquent accounts.
• Reduced outstanding debts through proactive follow-ups and negotiations.
• Managed high volumes of collection calls for overdue accounts.
• Negotiated payment agreements and monitored repayment adherence.
• Liaised with external recovery agents and legal representatives.
Property management
Client relationship management
Contract negotiation
Financial reporting
Usahanthine A/P Selvadorai
Team Manager
CIMB Bank Berhad
Mobile: 011-3787 8796
Amira Azhar
Head of Department (HOD)
Hive Quarters Sdn Bhd
Mobile: 013-931 8820