NOR AZRUL BIN ARIS
Outbound, Assistant Manager
Kuala Lumpur
Summary
Currently Assistant Manager with demonstrated strategic planning expertise and problem-solving acumen. Assists managers with accomplishing demanding targets by encouraging staffs and coordinating resources. Dedicated to complete knowledge of company products and services for optimized customer service. Multi-task, good in fast paced work environment, and ready to challenge new job scope regardless of position offered.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Outbound, Assistant Manager
H.I.S. Travel (Malaysia) Sdn.Bhd.
01.2023 - Current
- Focusing on Corporate-oriented customers, and domestic Japanese expatriates by deliver professional business/leisure travel arrangements including issuance and trip advices.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Conducting Sale Visit and Introduction to potential new Japanese companies landed in Malaysia, as well engaging in Sale Operation.
- Collaborated with management team to develop strategic plans for business growth and improvement. As well developed strategy to increase sales and drives profits.
Assistant, Corporate Sale Section
H.I.S. Travel Malaysia Sdn. Bhd.
06.2018 - 12.2022
- Providing prompt business arrangement for Japanese and local corporate clients on per person, or per group basis on flights tickets, accommodations, travel insurance and others.
- Liaising with vendors, or other agents to provide greater travel options.
- Creating Accounting Report on Sales generated on monthly basis for clients record and auditing.
- Partial task on Ticketing, issue or re-issuance flight tickets directly thru Global Distribution System(GDS).
Ibaraki Foreign Ambassador
Ibaraki International Association
3 2016 - 3 2018
- Promoting Ibaraki Prefecture's appeal domestically and abroad as global individual, while striving to improve its image and interest within international community
- Conducting many events with local scholars and giving helping hand to new foreigner who newly residing in prefecture.
Postage Department
Japan Post (JP)
05.2017 - 03.2018
- Handling local and international mailing letters, conducting machineries and record/check details of packages to their respective customers.
Education
Bachelor in Urban and Civil Engineering - Civil Engineering
Ibaraki University
Ibaraki Pref., Japan 04.2016 - 05.2018
Diploma in Civil and Environmental Engineering - Civil Engineering
National College of Technology, Oita College
Oita Pref., Japan 03.2013 - 05.2016
Certificate in Dasar Pandang ke Timur (Japanese Programme) - Language
International Education College, INTEC Malaysia
Shah Alam, Selangor, Malaysia 05.2011 - 05.2013
Malaysian Certificate of Education (SPM) - High School Education
MARA Junior Science College (MRSM), Bentong, Malaysia
Bentong, Pahang, Malaysia 01.2009 - 05.2010
Skills
- Operations and Workload Management
- Product and service knowledge
- Customer Relations
- Staff Management and Employee Scheduling
- Compliance understanding
Job Objectives
To acquire a job opportunity in hospitality or any related sector with experiences, skills and knowledge of research in field of urban study and ability to speak formal Japanese. I am a strong multitasker with exceptional skill in functioning well in new tasks and high-pressured work environments. I always want to make use of my ability knowing Japanese into help and consult both employers and the customers.
Certification
Basic Ticketing, Amadeus
References
- Safwan Fital, Outbound Manager (+60) 17-3083879, safwan.fital@his-world.com
- NAKANE Satoko (中根 智子), Ibaraki International Association, Ibaraki Prefecture, Japan, (+81) 029-241-1611, iia@ia-ibaraki.or.jp
Timeline
Outbound, Assistant Manager
H.I.S. Travel (Malaysia) Sdn.Bhd.
01.2023 - Current
Basic Ticketing, Amadeus
05-2022
Basic Reservation, Amadeus
08-2018
Assistant, Corporate Sale Section
H.I.S. Travel Malaysia Sdn. Bhd.
06.2018 - 12.2022
English Technical Writing
06-2017
Postage Department
Japan Post (JP)
05.2017 - 03.2018
Bachelor in Urban and Civil Engineering - Civil Engineering
Ibaraki University
04.2016 - 05.2018
Diploma in Civil and Environmental Engineering - Civil Engineering
National College of Technology, Oita College
03.2013 - 05.2016
Japanese Language Proficiency Test, N2
01-2013
Certificate in Dasar Pandang ke Timur (Japanese Programme) - Language
International Education College, INTEC Malaysia
05.2011 - 05.2013
Malaysian Certificate of Education (SPM) - High School Education
MARA Junior Science College (MRSM), Bentong, Malaysia
01.2009 - 05.2010
Ibaraki Foreign Ambassador
Ibaraki International Association
3 2016 - 3 2018
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