Norarean Dyna
Business Operations Executive
Kuala Lumpur
Summary
A very fast learner and optimizing full self-potential. Improving knowledge in every new venture and result oriented person.
Overview
7
7
years of professional experience
4
4
Languages
Work History
CUCKOO+ Service Specialist Natural Doctress
CUCKOO INTERNATIONAL (MAL) SDN BHD
2024.06 - Current
- Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Mentored junior staff members on best practices regarding service excellence while modeling exemplary behavior at all times.
- Acted as a liaison between customers and technicians, ensuring timely completion of tasks and optimal communication throughout the process.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Maintained accurate records of all customer interactions for reporting purposes and ongoing process improvements.
- Handled escalated customer concerns with professionalism, resulting in improved relationships and repeat business.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
Junior Marketing Executive Cum Personal Assistant
ATCC Holdings Sdn. Bhd.
2022.04 - 2024.05
- Conceive and develop efficient and intuitive marketing strategies
- Organize and oversee advertising/communication campaigns (social media, TV etc.), exhibitions and promotional events
- Conduct market research and analysis to evaluate trends, brand awareness and competition ventures
- Handle multiple projects and company marketing initiative
- Find and open new markets for the company's development
- Generate reports, minutes from meetings and conduct research
- Initiate and control surveys to assess customer requirements and dedication
- Write copy for diverse marketing distributions (email, brochures, press releases, website material etc.)
- Maintain relationships with media vendors and publishers to ensure collaboration in promotional activities
- Monitor progress of campaigns using various metrics and submit reports of performance
- Collaborate with managers in preparing budgets and monitoring expenses Manage obligations to suppliers, customers and third-party vendors
Accounting Administrator
ATCC Holdings Sdn. Bhd.
2021.12 - 2022.03
- Managing company assets and financial expenditures
- Reply to email, telephone or face to face enquiry
- Manage obligations to suppliers, customers and third-party vendors
- Restock and ensuring that suppliers are informed of any changes to service agreements and payment options
- Preparing financial and sales documents such as invoices, delivery orders and purchase orders
- Managing the flow of petty cash by recording all monetary transactions
- Reconcile financial statements
- Report on the status of accounts payable and receivable
- Contact clients and send reminders to ensure timely payments
- Archiving financial documentation and updating accounting database on a monthly or annual basis
- Adhering to best practices in accounting, as outlined by industry experts and espoused by the company
Supervisor
SJ Global
2021.03 - 2021.12
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Accomplishes department objectives by supervising staff and organizing and monitoring work process
- Assessing the work performance of their employees and identifying areas that need improvement
- Ensuring that business goals, deadlines and performance standards are met
- Training and onboarding new hires to make sure they understand their roles
- Creating and managing team schedules
- Setting goals for workers and making sure they comply with the company’s plans and vision
- Evaluating performance and providing feedback
- Ensuring that the work environment is safe, secure and healthy.
- Approving work hours.
- Controls expenses by gathering and submitting budget information, scheduling expenditures, monitoring variances, and implementing corrective actions.
- Provides quality service by enforcing quality and customer service standard
Admin Executive cum Personal Assistant
Bentamix (Green Kitchen Empire)
2020.12 - 2021.12
- Managing diaries and organizing meetings and appointments, often controlling access to the Senior Manager
- Managing the day to day operations of the office
- Generate reports, minutes from meetings and conduct research
- Organizing and maintaining files and records, planning and scheduling meetings and appointments
- Manage accounts and perform book keeping
- Filing and ensure proper documentation of all paperwork
- Manage stocks, orders and assist fulfillment from clients and reseller
- Assist in the preparation of regularly scheduled reports
- Order office supplies
- Submit and reconcile expense reports
- Handle multiple projects and company marketing initiative
- Prepare and monitor invoices, account receivable and account payable
- Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
- Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
- Contribute to team effort by accomplishing related results as needed
- Organize travel arrangements for senior managers
- Coordinate office procedures
- Reply to email, telephone or face to face enquiry
- Perform operational related admin work such as liaising with external party through email, follow through and solve any operational cases
- Draft official email base on instruction given by management
- Maintain operation of online platforms and company websites
- Liaise with external vendors for relevant partnership or account opening
- Maintain confidential records & information ensuring information are handled with strictest confidence
- Ensure that admin duties are completed according to the project timeline
Branch Sales Advisor
Alfio Raldo Malaysia
2018.12 - 2019.08
- Ensuring that product shelves are well-arranged, adequately stocked with products and initiate restocking when necessary
- Handling all discounts, price changes, and customer returns accordingly
- Maintaining an in-depth knowledge of store products to provide suitable recommendations to customers as needed
- Assisting customers in locating requested store products
- Operate a cash register or payment system to collect payments and process transactions for customer purchases
- Performing basic housekeeping duties to ensure that the cashpoint, sales floor, and storeroom are well-maintained and ensure cleanliness of all customer-facing areas to maintain a positive business reputation
- Addressing customer concerns and inquiries as well as resolving customer complaints
- Answering telephone calls in a courteous and professional manner
- Interact with customers to offer guidance, point out products, and assist them in making purchasing decisions
- Maintain in-depth product knowledge to provide customers with the best, most accurate information possible
- Utilize persuasion techniques when necessary to close sales
- Take product orders from customers over the phone, via online and in-person
- Receive customer complaints and suggest necessary solutions and changes to address issues
- Behave respectfully and professionally to reinforce and elevate the business reputation and brand
- Unloading and unpacking store deliveries as well as attaching price tags to all store products
Education
SPM - Accounting, Economics & Arts
SMK Seksyen 5 Wangsa Maju
Kuala Lumpur2018-12
Skills
Sales oriented
Customer service excellence
Teamwork
Call center experience
Microsoft Excel
Multitasking and organization
Customer relationship management (CRM)
Timeline
CUCKOO+ Service Specialist Natural Doctress
CUCKOO INTERNATIONAL (MAL) SDN BHD
2024.06 - Current
Junior Marketing Executive Cum Personal Assistant
ATCC Holdings Sdn. Bhd.
2022.04 - 2024.05
Accounting Administrator
ATCC Holdings Sdn. Bhd.
2021.12 - 2022.03
Supervisor
SJ Global
2021.03 - 2021.12
Admin Executive cum Personal Assistant
Bentamix (Green Kitchen Empire)
2020.12 - 2021.12
Branch Sales Advisor
Alfio Raldo Malaysia
2018.12 - 2019.08
SPM - Accounting, Economics & Arts
SMK Seksyen 5 Wangsa Maju
STRENGTHS
- Systematic, proactive, dedicated with good intercommunication skills at different levels, via appropriate sales languages.
- Pleasant disposition with a good ability to explain products to the end users in an effective manner
- Strong team player
- Works well in both team environments and individually
- Excellent customer facing
- A highly organized and strength in time management skills.
- Self-motivation and able to take responsibility