Noraini Binti Mustapa
Shah Alam,Malaysia
Summary
Dynamic professional with a strong foundation in communication, active listening, and creative problem-solving. Proficient in Microsoft Office, ERP-JDE, and SAP MM, demonstrating exceptional multi-tasking skills.
Experienced professional with focus on procurement and supply chain management. Skilled innmanaging supplier relationships, and optimising inventory levels to ensure cost-effective purchasing. Utilises strong analytical skills and market knowledge to drive savings and enhance operational efficiency.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work history
Purchaser cum Logistician
Dräger
Shah Alam, Malaysia
2023.05 - Current
- Conduct detailed analysis of product and service procurement from vendors.
- Ensure all purchasing activities comply with local, national, and international trade regulations.
- Manage purchase requisitions and ensure accurate allocation to sales orders, especially for project-based procurement.
- Enforce compliance with company financial authority matrix and approval processes.
- Maintain and update HS codes, tariff classifications, and import duties in pricing systems.
- Participate in ASEAN Trade Compliance Committee, supporting export control updates and product classification governance.
- Manage supplier master data and stock master records, including product classification and part number creation.
- Implement Just-in-Time (JIT) inventory strategies to optimize stock levels.
- Monitor GRNI, open purchase orders, aging reports, and supplier performance metrics.
- Ensure compliance for regulated goods (e.g., DG items under Poison License requirements).
- Coordinate inbound and outbound logistics, including shipment planning and warehouse coordination.
- Liaise with brokers for import/export documentation (C1, C2, COO).
- Evaluate and onboard suppliers, maintaining strong vendor relationships.
- Lead stock count exercises and inventory reconciliation.
- Process vendor invoices and coordinate with finance via VIM system.
Customer Service Team Lead
Philips Malaysia Sdn. Bhd. (Philips Healthcare)
2023.03 - 2023.05
- Implemented measures that led to significant reductions in staff turnover rate.
- Advocated a culture focused on delivering excellent customer experiences at every interaction point.
- Provide exceptional customer service to enhance client satisfaction and retention. an atmosphere of open communication amongst the team, improving collaboration and morale.
- Prioritized tasks effectively during peak periods to maintain high levels of service quality.
Customer Care Officer
Philips Malaysia Sdn. Bhd. (Philips Healthcare)
Petaling Jaya, Malaysia
2022.06 - 2023.03
- Team lead for preventive maintenance of systems
- Responsible towards compliance process and KPI of preventive maintenance call management
- Responsible on tools calibration maintenance
- Involvement in daily log service call from user and field support engineer.
- Involvement in daily problem solving by case received basis.
- Assist on spare part ordering.
- Proactively planning and arrange resource support for preventive and corrective maintenance.
- Monitor field corrective order (mandatory/ proactive) to be performed.
- Overseeing the contract termination and contract due for contract proposal.
- Actively liaise and communicate with hospital, clinics and healthcare distributors/ users.
- Responsible on preparing purchase order via salesforce and SAP.
- Handling logistic documents for defective and DEFOA spare parts return via SAP.
- Handling quotation for preventative maintenance via salesforce.
- Involvement in follow up monthly potential revenue for time and material.
- Responsible for weekly APAC PPM KPI report update.
- Involvement in tender or sebut harga preparation base on requirement document.
- Handling on update of End-of-Life and End-of-Support letter issuance.
- Assist on installation base for product update and related to commissioning document.
Operation Executive
Canon Medical Systems Malaysia Sdn. Bhd.
Shah Alam, Malaysia
2015.03 - 2022.06
- Highly organized and well-prepared on the urgency of short period task.
- Experienced in handling customer service in a whole, analyze and making solution. Mainly liaise with all key person with all department especially with sales and service.
- Main key person in handling and updating data base for the equipment.
- Experienced in analyze and making report monthly base on the data base in ERP.
- Maintaining and scheduling monthly periodic preventive maintenance to carry out by field support department.
- Managed the process of the quotation, tenders, sebut harga.
- Managed the preparation equipment maintenance agreement/ contract and related clause.
- Managed the process of signed agreement received, proceed with application on the STAMPS web.
- Managed the process of sales order confirmation/ purchase order to proceed with the purchase with vendor.
- Responsible on checking the spare part availability and responsible on spare part replenishment also involve in handling purchase order.
- Experienced in processing invoice and delivery order and other operation related document.
- Experienced on checking and negotiate with vendor for the best price.
- Experienced on transportation booking and arrangement for system and spare part delivery.
- Experienced in arrangements to return faulty parts to oversea, liaise with 3rd party.
- Involvement in stock count with warehouse personnel.
- Responsible on regional and central monthly processing invoice.
- Responsible on monthly report for forecast and estimated collection to achieve budget.
- Responsible in handling monthly branch meeting.
- Experienced liaise with concession and hospital/clinic user for operation matter.
- Experienced in liaise with MOH and AELB related to radiation system.
- Experienced in liaise with the calibrator tools for the test instrument calibration.
Procurement Executive
Panasonic Procurement (M) Sdn. Bhd.
2014.06 - 2015.02
- Involvement with supplier and customer based on order their made.
- Experienced in preparation full document for shipment.
- Responsible for forecast for booking container.
- Make a forecast on a next shipment.
Trainee
Majlis Amanah Rakyat (MARA)
Johor
2013.03 - 2013.07
- Placed at Credit Control and Enforcement Department.
- Experienced in handling task related to claims of loan granted.
- Experienced in updating loan payment data of lenders.
- Experienced in liaise with appointed lawyer to handle serious cases.
- Experienced in letters and forms of claim loan preparation.
Education
Bachelor Degree - International Business
Universiti Malaysia Perlis
Malaysia 2011.01 - 2014.12
Skills
- Communication
- Active Listening
- Creative Problem Solving
- Creative Thinking
- Microsoft Office
- ERP-JDE
- SAP MM
- Multi-tasking Skills
Websites
Languages
English
Malay
References
- Dimayacyac, Monina Ethegloria, monina.dimayacyac@philips.com, Philips APAC Market
- Jassalmie, Shahida, jassalmie@my.medical.canon, Canon Medical Systems Malaysia Sdn. Bhd.
- Christopher Low, christopher.low@draeger.com, Dräger Malaysia.
Expected Salary
MYR 6,100.00 (negotiable)
Timeline
Purchaser cum Logistician
Dräger
2023.05 - Current
Customer Service Team Lead
Philips Malaysia Sdn. Bhd. (Philips Healthcare)
2023.03 - 2023.05
Customer Care Officer
Philips Malaysia Sdn. Bhd. (Philips Healthcare)
2022.06 - 2023.03
Operation Executive
Canon Medical Systems Malaysia Sdn. Bhd.
2015.03 - 2022.06
Procurement Executive
Panasonic Procurement (M) Sdn. Bhd.
2014.06 - 2015.02
Trainee
Majlis Amanah Rakyat (MARA)
2013.03 - 2013.07
Bachelor Degree - International Business
Universiti Malaysia Perlis
2011.01 - 2014.12