NOR BAIZURA AZEMI
Kajang,Selangor
Summary
Results-driven professional with a proven track record of achieving sales targets through effective communication and customer engagement. Demonstrates strong ability to work independently while maintaining high productivity and delivering quality outcomes. Committed to continuous learning and professional growth, actively seeking opportunities to enhance skills and contribute to team success. Flexible team player with a strong sense of responsibility and motivation to tackle new challenges.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Telemarketing executive
AIA BERHAD
01.2025 - 05.2025
- Met sales targets consistently, contributing significantly towards overall team performance.
- Delivered compelling presentations over phone calls to convince prospective clients about the value proposition of our products and services.
Customer Service Officer
RHB Bank Berhad
01.2021 - 01.2024
- Assist customers with banking products like savings accounts, loans, credit cards, and investments. I handle account openings, updates, and resolve issues with online and mobile banking. I manage daily cash and cheque transactions, and audit customer account document. I promote bank products, cross-sell based on customer needs, and explain the benefits of loans and credit cards. I ensure compliance with bank policies, protect customer data, and educate clients on security to prevent fraud.
Customer Service Officer
RHB Bank Berhad
01.2021 - 01.2024
- Assist customers with banking products like savings accounts, loans, credit cards, and investments. I handle account openings, updates, and resolve issues with online and mobile banking. I manage daily cash and cheque transactions, and audit customer account document. I promote bank products, cross-sell based on customer needs, and explain the benefits of loans and credit cards. I ensure compliance with bank policies, protect customer data, and educate clients on security to prevent fraud.
Executive Telemarketing Insurance
CITI Bank Berhad
01.2020 - 01.2021
- Engage with customers to explain and promote various insurance products, including life, health, and personal insurance plans. I identify customer needs, provide tailored solutions, and achieve sales targets through effective communication and relationship-building. I handle objections, address concerns, and ensure customers understand the benefits and coverage of the products. Additionally, I maintain accurate records of customer interactions and follow up on leads to maximize sales opportunities.
Executive Telemarketing Insurance
CITI Bank Berhad
01.2020 - 01.2021
- Engage with customers to explain and promote various insurance products, including life, health, and personal insurance plans. I identify customer needs, provide tailored solutions, and achieve sales targets through effective communication and relationship-building. I handle objections, address concerns, and ensure customers understand the benefits and coverage of the products. Additionally, I maintain accurate records of customer interactions and follow up on leads to maximize sales opportunities.
Team Leader
Kelly Services - AIG Berhad
05.2019 - 11.2019
- Oversee and support a team of telemarketers, ensuring they meet sales targets and provide excellent customer service. I train and motivate team members, monitor performance, and provide guidance to improve sales techniques and productivity. I handle escalated customer issues, track team progress, and prepare reports on daily, weekly, and monthly achievements. Additionally, I collaborate with management to develop strategies for achieving business goals and maintaining high customer satisfaction.
Team Leader
Kelly Services - AIG Berhad
05.2019 - 11.2019
- Oversee and support a team of telemarketers, ensuring they meet sales targets and provide excellent customer service. I train and motivate team members, monitor performance, and provide guidance to improve sales techniques and productivity. I handle escalated customer issues, track team progress, and prepare reports on daily, weekly, and monthly achievements. Additionally, I collaborate with management to develop strategies for achieving business goals and maintaining high customer satisfaction.
Executive Telemarketing
AIA Berhad
01.2012 - 01.2019
- Engage with customers to explain and promote insurance products, including life, health, and personal plans. I identify customer needs, offer tailored solutions, and meet sales targets through effective communication. I handle objections, resolve concerns, and ensure customers understand the benefits of the products. I consistently achieved top sales performance and was awarded 'Top Performer' for two consecutive years, earning company-sponsored trips to Australia and Korea as recognition for my contributions.
Executive Telemarketing
AIA Berhad
01.2012 - 01.2019
- Engage with customers to explain and promote insurance products, including life, health, and personal plans. I identify customer needs, offer tailored solutions, and meet sales targets through effective communication. I handle objections, resolve concerns, and ensure customers understand the benefits of the products. I consistently achieved top sales performance and was awarded 'Top Performer' for two consecutive years, earning company-sponsored trips to Australia and Korea as recognition for my contributions.
Education
Sijil Pelajaran Malaysia (SPM) & Penilaian Menengah Rendah (PMR) -
Sekolah Menengah Kebangsaan Taman Melati
01.1999 - 01.2003
Skills
- Microsoft Word
- Microsoft Excell
- Knowledge of telemarketing
- Patience under pressure
- Objection Handling
- Team Leadership
- Positive attitude
- Active listening
- Self-motivation
languages
Malay
Intermediate
English
Elementary
Awards
2016 | AIA Berhad Telemarketing Ambassador Club Award, 2017 | AIA Berhad. Telemarketing Centurion Club Award, 2019 | AIG Berhad. Best Team Leader
Accomplishments
AIA Berhad Telemarketing Ambassador Club Award2016
AIA Berhad Telemarketing Centurion ClubAward 2017
AIG Berhad Team Leader Cert of Higher Achievements 2019
Certification
TBE Licensed (Takaful)
Timeline
Telemarketing executive
AIA BERHAD
01.2025 - 05.2025
Customer Service Officer
RHB Bank Berhad
01.2021 - 01.2024
Customer Service Officer
RHB Bank Berhad
01.2021 - 01.2024
Executive Telemarketing Insurance
CITI Bank Berhad
01.2020 - 01.2021
Executive Telemarketing Insurance
CITI Bank Berhad
01.2020 - 01.2021
Team Leader
Kelly Services - AIG Berhad
05.2019 - 11.2019
Team Leader
Kelly Services - AIG Berhad
05.2019 - 11.2019
Executive Telemarketing
AIA Berhad
01.2012 - 01.2019
Executive Telemarketing
AIA Berhad
01.2012 - 01.2019
Sijil Pelajaran Malaysia (SPM) & Penilaian Menengah Rendah (PMR) -
Sekolah Menengah Kebangsaan Taman Melati
01.1999 - 01.2003
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