Established strong relationships with key clients to maintain customer loyalty and drive repeat business opportunities.
Implemented innovative process improvements that enhanced productivity and reduced operational costs.
Coached junior team members, fostering professional growth and improving overall team performance.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Evaluated customer needs and feedback to drive product and service improvements.
Delivered exceptional customer service by understanding client needs, providing tailored solutions, and maintaining open lines of communication throughout all stages of the project lifecycle.
Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
Generated reports detailing findings and recommendations.
Observed packing operations to verify conformance to specifications.
Conducted regular reviews of operations and identified areas for improvement.
Educated staff on organizational mission and goals to help employees achieve success.
Operations Executive
898 Mall Sdn Bhd
11.2017 - 08.2019
Timeline
Warehouse Senior Officer
Kokubu Food Logistics (M) Snd Bhd
10.2019 - Current
Operations Executive
898 Mall Sdn Bhd
11.2017 - 08.2019
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.